Bug 110438

Summary:	cursor position never correct with DELL XPS 13 9360
Product:	LibreOffice	Reporter:	Andreas <a_aus_b>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	a_aus_b, barta, joseph.gill.atlanta, xiscofauli
Priority:	medium
Version:	5.2.7.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Attachments:	Wrong cursor position + cropped menu, toolbar & statusbar

Description Andreas 2017-07-30 13:51:58 UTC

When I tried to create a document at first I wanted to change the font and size but when clicking at the down arrows I got transfer format (in german language), when clicking to change the size it shows me "undo" (CTRL-Z). Then I realized that this happens because the focus for the cursor is wrong (a little bit down it seems to work). But this is not the only point. When editing the document I tried to position the cursor but it never shows the focus so that it is really hard to make changes within a document.
Focus is also the main problem because wherever you click icons at the top you safely miss what you want to do.
To solve this problem I tried all available display resolutions from 3200x1800(recommended setting) down until 800x600 without success. Also changing just the font sizes for various items like headers, menus, message fields did not help me.

I also updated everything, even the BIOS but no light at the end of the tunnel.

Honestly spoken, I am not sure if this is a bug in LibreOffice or Windows 10 or a driver problem for the graphics chip (Intel) or if I need to contact DELL in this case. I appreciate if you can tell me.

Best regards,
Andreas

Comment 1 Xisco Faulí 2017-07-31 23:30:29 UTC

Thank you for reporting the bug.
it seems you're using an old version of LibreOffice.
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.

Comment 2 Andreas 2017-08-01 04:04:31 UTC

Currently I have installed the latest version of Libreoffice (5.4.0), which is affected the same way. Since the form asked for the earliest version I originally had entered 5.2.7.2 only.

Comment 3 Xisco Faulí 2017-08-01 09:16:44 UTC

*** Bug 110747 has been marked as a duplicate of this bug. ***

Comment 4 tommy27 2017-08-02 12:51:22 UTC

I set status to NEW since there's a duplicate reported against 5.3.4.2

Comment 5 strayge 2017-08-10 13:59:40 UTC

Created attachment 135415 [details]
Wrong cursor position + cropped menu, toolbar & statusbar

Comment 6 strayge 2017-08-10 14:00:33 UTC

Same problem with DELL XPS 9365 and LibreOffice versions 5.3.5.2 and 5.4.0.3
Display resolution 3200x1800, scaling 175%.
Real cursor position is higher than visible cursor.
Also main menu, top part of toolbar and status bar cropped.

Comment 7 strayge 2017-08-10 15:11:26 UTC

Fixed for me by disabling "Use OpenGL for all rendering" in Options -> LibreOffice -> View.

Comment 8 Andreas 2017-08-17 12:21:14 UTC

In the meantime I saw some strange behaviour within my Windows 10 Home, that's why I decided to re-install it from scratch.
I was surprised after that because the reason for my original bug report was gone. I do not remember if there are slight differences in the order of my installation (configuration, patches, application, etc) but it seems that LibreOffice looks correct now. I also checked because of that workaround from comment #7, in my setup "Use OpenGL for all rendering" is still enabled but everything seems to be ok with this setting.

Comment 9 QA Administrators 2018-08-18 02:39:02 UTC Comment hidden (obsolete)

** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not
appropriate in this case)

If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword

Feel free to come ask questions or to say hello in our QA chat: https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

Comment 10 QA Administrators 2020-08-18 05:17:50 UTC Comment hidden (obsolete)

Dear Andreas,