Bug 112380

Summary:	Built-in Help Not Installed but I did install it
Product:	LibreOffice	Reporter:	rogue1618
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED NOTABUG
Severity:	normal	CC:	jalojo
Priority:	medium
Version:	5.4.1.2 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Attachments:	LibreOffice unable to open Help files LibreOffice About Information

Description rogue1618 2017-09-14 02:06:52 UTC

Description:
I have been regularly updating LibreOffice.
Every time, I also download and install the Help files.
All installs go to default locations.
First time today I try using the Help and I always get the message
"The LibreOffice built-in help is not installed on your computer.
You may either install it from our website or your system's repositories, or read an online version."
It also gives me 2 buttons, Read Online or Cancel.

Steps to Reproduce:
1. Start LibreOffice, any part of it.
2. Click Help Menu then LibreOffice Help or use F1 key.
3. Get error box in screenshot.

Actual Results:  
I always get the message
"The LibreOffice built-in help is not installed on your computer.
You may either install it from our website or your system's repositories, or read an online version."
It also gives me 2 buttons, Read Online or Cancel.

Expected Results:
Open the Help files that were installed.


Reproducible: Always

User Profile Reset: No

Additional Info:
I am not sure what Hardware choice to pick.
I can provide DxDiag information or file if needed, also a screenshot of the problem.


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.113 Safari/537.36

Comment 1 rogue1618 2017-09-14 02:07:46 UTC

Created attachment 136234 [details]
LibreOffice unable to open Help files

Comment 2 Jacques Guilleron 2017-09-14 09:56:49 UTC

Hi rogue1618,

Can you copy and report the About LibreOffice info in Help menu?
Thank you.

Comment 3 rogue1618 2017-09-16 00:47:02 UTC

Created attachment 136275 [details]
LibreOffice About Information

Comment 4 rogue1618 2017-09-16 00:48:38 UTC

Only part of it, added screenshot of whole thing title About Information.

Version: 5.4.1.2 (x64)
Build ID: ea7cb86e6eeb2bf3a5af73a8f7777ac570321527
CPU threads: 4; OS: Windows 6.19; UI render: default; 
Locale: en-US (en_US); Calc: group

Comment 5 Jacques Guilleron 2017-09-16 10:27:56 UTC

Hi rogue1618,

Are you sure to have downloaded and installed
LibreOffice_5.4.1_Win_x64.msi and
LibreOffice_5.4.1_Win_x64_helppack_en-US.msi
from
https://www.libreoffice.org/download/download/?type=win-x86_64&version=5.4.1&lang=en-US
Checksums and additionnal info can be verified by selecting Info under the download button.
The JRE(Java Runtime Environment) have to be 64 bits too.

Comment 6 rogue1618 2017-09-17 03:16:10 UTC

Pretty sure, I follow the link provided in LibreOffice when it tells me there is a new version out.

Should I try uninstalling and reinstalling?

Comment 7 Jacques Guilleron 2017-09-17 08:03:16 UTC

I just installed this version with the en-US helppack without issue.
So yes, uninstall and reinstall again, with a new profile if possible.

Comment 8 rogue1618 2017-09-18 02:07:03 UTC

Everything is working now, thank you.

Comment 9 Jacques Guilleron 2017-09-18 08:30:29 UTC

Thank you for the feed back.
Have a nice day,