Bug 113261

Summary: Doesn't get past splash screen
Product: LibreOffice Reporter: alexejuv
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: normal CC: xiscofauli
Priority: medium    
Version: 5.3.6.1 release   
Hardware: x86 (IA32)   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Attachments: My user profile

Description alexejuv 2017-10-19 10:26:45 UTC 
Description:
I've recently updated from 4.x.x to 5.4.whatever_was_most_fresh, and then LibreOffice just wouldn't start. I saw the LibreOffice logo screen an that was it. I uninstalled it, installed 5.3.6, but the problem persisted. 

I've tried renaming the user profile folder, to no avail. 

It does launch in safe mode though. The most radical option offered hasn't solved the issue.

Steps to Reproduce:
1. Launch LibreOffice or open any file associated with it.
2. Done

Actual Results:  
LibreOffice doesn't get past the splash screen

Expected Results:
LibreOffice is supposed to start


Reproducible: Always

User Profile Reset: Yes, but it didn't fix the problem

Additional Info:


User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0
Comment 1 alexejuv 2017-10-19 10:30:14 UTC 
Created attachment 137106 [details]
My user profile
Comment 2 Xisco Faulí 2017-10-19 15:02:33 UTC 
Does LibreOffice launch in safe mode from the start menu?
Comment 3 alexejuv 2017-10-20 09:27:10 UTC 
(In reply to Xisco Faulí from comment #2)
> Does LibreOffice launch in safe mode from the start menu?

Yes, it does.
Comment 4 Xisco Faulí 2017-10-20 09:30:50 UTC 
(In reply to alexejuv from comment #3)
> (In reply to Xisco Faulí from comment #2)
> > Does LibreOffice launch in safe mode from the start menu?
> 
> Yes, it does.

Then, I'd say it's related to OpenGl. Please make sure it's disabled.
Comment 5 alexejuv 2017-10-24 15:13:23 UTC 
(In reply to Xisco Faulí from comment #4)
> (In reply to alexejuv from comment #3)
> > (In reply to Xisco Faulí from comment #2)
> > > Does LibreOffice launch in safe mode from the start menu?
> > 
> > Yes, it does.
> 
> Then, I'd say it's related to OpenGl. Please make sure it's disabled.

That seems to have resolved the issue, thanks!