| Summary: | Crash in: ntdll.dll | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | Stephen Rose <s32767> |
| Component: | Writer | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED DUPLICATE | ||
| Severity: | normal | CC: | serval2412, xiscofauli |
| Priority: | medium | Keywords: | corruptProfile |
| Version: | 6.0.0.3 release | ||
| Hardware: | x86-64 (AMD64) | ||
| OS: | Windows (All) | ||
| See Also: | https://bugs.documentfoundation.org/show_bug.cgi?id=115352 | ||
| Whiteboard: | |||
| Crash report or crash signature: | ["ntdll.dll"] | Regression By: | |
| Attachments: |
Requested registrymodifications.xcu
test document |
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Description
Stephen Rose
2018-01-31 16:30:35 UTC
For the test, could you rename your LO directory profile (see https://wiki.documentfoundation.org/UserProfile#Windows) and give a new try? I renamed cache, crash, and user to a subdirectory. After that, I was able to open the file without problems. I hope this helps. The main file is registrymodifications.xcu present in user subdirectory. Your brand new profile contains a brand new registrymodifications.xcu For the test, could you: - close LO - put again the former in registrymodifications.xcu in your user subdirectory - try again If it crashes, it means the pb is in registrymodifications.xcu. In this case, could you attach it? Created attachment 139469 [details]
Requested registrymodifications.xcu
I'm a bit stuck because I retrieved your file and tried to open a random doc file found on Internet, I don't reproduce the crash but perhaps because I'm on Linux not Windows. I suppose other people may help here. I am willing to send you the .doc file that causes this, if you like. I'd just not like to post it publicly. Would you like me to send it to you? (In reply to Stephen Rose from comment #6) > I am willing to send you the .doc file that causes this, if you like. I'd > just not like to post it publicly. Would you like me to send it to you? What about removing old confidential/private part with a non corrupted registry file then give a try with the corrupted registry file. If you still reproduce this with the file without confidential/private part, you may attach it directly. If it's really impossible to remove confidential/private, feel free to send it to me on my private email. Created attachment 139506 [details]
test document
Here's a test document that I managed to create from the original file that caused the crash. All personal information has been redacted. This file causes the crash in a similar manner to the original file. Does this point at the problem?
Hi Stephen, using the document attached, it crashes for me if I open it from the navigator with a double click ( bug 115268 ) but it's not if the document is open inside LibreOffice. Does it happen to you as well ? Yes, that's how it works for me as well. I had not tried to open it that way before. Up to now, I've been right clicking on the file and used the "open with" dialog. I'm considering switching to LibreOffice as my main office suite, but I haven't pulled the trigger yet. I assume that you're getting ready to call this a duplicate of that other bug. Hopefully, this will help get it resolved. Yes, let's close this as dupe of bug 115268. Anyway, thank you very much for reporting it and helping us to triage it. *** This bug has been marked as a duplicate of bug 115268 *** The content of attachment 139469 [details] has been deleted
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