Bug 116721

Summary: copying text hangs LibO for 3-5 seconds (Draw and About in 6.2, also Writer and Calc before)
Product: LibreOffice Reporter: pier andre <pier_andreit>
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: normal CC: barta, ilmari.lauhakangas, raal, xiscofauli
Priority: medium    
Version: 5.3 all versions   
Hardware: All   
OS: Windows (All)   
See Also: https://bugs.documentfoundation.org/show_bug.cgi?id=117464
Whiteboard:
Crash report or crash signature: Regression By:

Description pier andre 2018-03-31 11:59:20 UTC
on my laptop and desktop pc with (8gb of ram and i7 and i3) with windows 7 pro, using calc, writer and draw, if I select text:
-in writer directly the text;
-in calc inside the formula bar;
-in draw selecting text inside a text box;
and copy, libreoffice hangs and I cannot do anything with it for 3-5 seconds.
If you need other details please ask me :-)
manythanks, ciao, pier
Comment 1 pier andre 2018-03-31 12:00:41 UTC
It happened also with previous version of libreoffice like 5.x
Comment 2 pier andre 2018-03-31 12:12:37 UTC
It does not happen in opensuse linux leap 42.3 and libreoffice Version: 5.4.5.1
Comment 3 Buovjaga 2018-04-02 17:19:13 UTC
Please copy and paste here the contents of your Help - About from your Windows LibreOffice. This allows us to know more about your system.

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.
Comment 4 pier andre 2018-04-03 12:06:46 UTC
here is the contents of my Help - About from my laptop Windows LibreOffice:
Version: 6.0.2.1 (x64)
Build ID: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
CPU threads: 8; OS: Windows 6.1; UI render: default; 
Locale: it-IT (it_IT); Calc: group

see log: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
Comment 5 Buovjaga 2018-04-03 12:08:35 UTC
What if you start LibreOffice in Safe mode and try copying text? It can be done from the Start menu entry or Help - Restart in safe mode and then Continue in safe mode.
Comment 6 pier andre 2018-04-03 12:20:42 UTC
started in safe mode:
it happen the same
but I have to correct a thing in my first post :
using calc, writer and draw, if I select text:
-in writer directly the text;>>>>this is wrong, it only happen selecting text in a text box and happen also in safe mode
-in calc inside the formula bar; >>>this happen also in safe mode
-in draw selecting text inside a text box;>>>this happen also in safe mode

manythanks, ciao, pier :-)
Comment 7 Buovjaga 2018-04-03 15:24:10 UTC
No problem for me.

Version: 6.0.2.1 (x64)
Build ID: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
CPU threads: 4; OS: Windows 10.0; UI render: default; 
Locale: fi-FI (fi_FI); Calc: group
Comment 8 pier andre 2018-04-03 16:02:15 UTC
I think is a windows 7 issue.
Comment 9 raal 2018-05-29 18:19:28 UTC
No crash when copying text. tested Calc and Writer.

Verze: 6.0.4.2 (x64)
ID sestavení: 9b0d9b32d5dcda91d2f1a96dc04c645c450872bf
Vlákna CPU: 1; OS: Windows 6.1; Vykreslování UI: výchozí;
Comment 10 tommy27 2018-06-27 15:09:56 UTC Comment hidden (obsolete)
Comment 11 Timur 2018-06-27 15:35:07 UTC
This also happens to me..sometimes. Now I'm on 5.4.7 but I experienced on 5.3 and before. Can't remember when it started. 
Problem with this issue is not being reproducible, I guess. 
What seems like a "few seconds hang" is probably a dump. 

2 possible solutions:
-  run LO via procdump (always or before longer work with copying text) to get a dump 
- upgrade LO to new versions and test whether it happens
Comment 12 tommy27 2018-06-27 15:40:46 UTC
Ok, let's set status to NEW and version to "5.3 all versions"
thanks Timur for feedback.
Comment 13 Timur 2018-06-27 15:57:39 UTC
NeedInfo is quite appropriate, until we get some backtrace or steps.
Comment 14 Xisco Faulí 2018-06-28 09:37:42 UTC
Dear pier andre,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
Comment 15 pier andre 2018-06-28 12:41:39 UTC
Hi, I tried with: Versione: 6.0.5.2 (x64)
Build ID: 54c8cbb85f300ac59db32fe8a675ff7683cd5a16
Thread CPU: 8; SO: Windows 6.1; Resa interfaccia: predefinito; 
Versione locale: it-IT (it_IT); Calc: group

with windows7, 
-it happens also copying the text above from the help>about libreoffice;
-it happens in draw selecting text inside a text box;

+it doesn't happen in writer selecting text in a text box, here also crashed with a draw and a writer windows opened but retrying is ok;
+it doesn't happen in calc selecting text inside the formula bar and in a text box;
It seems that the problem in writer and in calc is solved, and the problem remain only in draw and in the help>about libreoffice window.
Ciao, P
Comment 16 Roman Kuznetsov 2018-06-28 13:11:19 UTC
don't repro in LO 6.1 beta 2 on Windows 7
Comment 17 Timur 2018-06-28 16:45:41 UTC
Good catch. 

1. Open Help-About
2. Select and copy text and immediately click Close
3. You can see it takes 6 seconds until window is closed. 
Repro way back to OO and now with 6.2+ master in Windows 7. 

Also reproduced slowness in Draw with text box in master.
1. Create text box with some text
2. Ctrl+A, Ctrl+C, click outside, Ctrl+V
3. You see it takes time to paste.
Comment 18 QA Administrators 2019-07-11 02:53:45 UTC Comment hidden (obsolete)
Comment 19 pier andre 2019-07-11 13:35:53 UTC
RESOLVED-WORKSFORME in windows7 pro LO 6.2.4.2