| Summary: | Calc crashes when scrolling in a worksheet containing a Chart object | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | stevejb33 |
| Component: | Calc | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED WORKSFORME | ||
| Severity: | normal | CC: | ilmari.lauhakangas, raal, stevejb33, xiscofauli |
| Priority: | medium | ||
| Version: | 6.0.2.1 release | ||
| Hardware: | Other | ||
| OS: | Windows (All) | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
| Attachments: |
crash screenshot
Requested spreadsheet |
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Description
stevejb33
2018-04-10 19:48:41 UTC
Created attachment 141271 [details]
crash screenshot
When I reproduced the crash for the purpose of getting this screenshot, all I did was scroll using the vertical scrollbar and this time as you can see in the screenshot I got to Row 3 and it crashed.
Graphics Info: Intel (R) HD Graphics 620 Shader version 5.1 OpenGL* Version 4.5 OpenCL* Version 2.1 Vulkan* Version 1.0.50 Microsoft DirectX Runtime Version 12.0 Hardware Supported Version 12.0 Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present After following the advised steps to verify if this issue is due to a corrupt user profile, I can confirm that Calc still crashed in Safe Mode and having reproduced it many times over the crash appears to only occur when the chart object is forced to be redrawn multiple times and specifically with a vertical scroll action, it is not reproducible when scrolling horizontally with a chart object in view. Also I tested this with OpenGL enabled with the same outcome. Please attach a sample document, as this makes it easier for us to verify the bug. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.) I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. Created attachment 141479 [details]
Requested spreadsheet
I have provided a simple spreadsheet, all it contains is a data range and a simple chart based on that data range, but really anyone could create it minutes as its nothing comllicated and calc will crash even if you just create an empty chart and scroll vertically
Putting back to UNCONFIRMED Attempted to replicate crash following "steps to reproduce" described in original bug report. Was unable to replicate crash when moving/using chart object while in Calc: chart object and spreadsheet performed according to expectations in version 6.0.3.2 (x64). LibreOffice: Version: 6.0.3.2 (x64) Build ID: 8f48d515416608e3a835360314dac7e47fd0b821 CPU threads: 4; OS: Windows 6.1; UI render: default; Locale: en-US (en_US); Calc: group I see you could not reproduce the crash, i am an experienced tester i can reproduce it within seconds everytime without fail, I also note that you tested this on Windows 6.1? What is that, technically thats Windows 7 isnt it? As I have stated my system is the latest version of Windows 10 Pro (10.0.16299) released May 11 2017 so surely the results are incomparable since they are totally different OS's, so to reproduce you need to test this on the same OS. I was able to reproduce the crash with the second method in 6.0.3 (rapid scrolling). Fortunately the crash is gone in a master build. Could you give it a shot with a fresh master build? https://dev-builds.libreoffice.org/daily/master/Win-x86_64@42/current/ As you are an experienced tester, would you like to continue testing and especially triaging? We would like to take our QA to the next level, but it requires seriously bolstering our team. If you feel like it, get in touch: https://wiki.documentfoundation.org/QA/IRC (and check the whole /QA namespace in the wiki) Version: 6.1.0.0.alpha0+ Build ID: 104b26b246c94c8c66864b20d00e419d96b15961 CPU threads: 4; OS: Windows 10.0; UI render: default; TinderBox: Win-x86@39, Branch:master, Time: 2018-04-16_08:30:15 Locale: fi-FI (fi_FI); Calc: group Sorry for the late reply I have been extremely busy lately. Ok I will try it out on the new build as soon as I can and thanks I will take a look at the links you sent and will consider your offer of joining the team. I can't reproduce it in Versión: 6.0.4.2 Id. de compilación: 9b0d9b32d5dcda91d2f1a96dc04c645c450872bf Subprocs. CPU: 1; SO: Windows 6.1; Repres. IU: predet.; Configuración regional: es-ES (es_ES); Calc: group Could you please try to reproduce it with the version 6.0.4.2 of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? Apologies again for the long delay I have been extremely busy and I am sorry for any inconvenience I may have caused. I have now retested this on Libre Office 6.0.4.2 x64 as advised and I can confirm I could not reproduce this crash :) however, while testing this Calc did crash but for some other reason which I am yet to establish, but it is not related to this bug. (In reply to stevejb33 from comment #14) > Apologies again for the long delay I have been extremely busy and I am sorry > for any inconvenience I may have caused. I have now retested this on Libre > Office 6.0.4.2 x64 as advised and I can confirm I could not reproduce this > crash :) however, while testing this Calc did crash but for some other > reason which I am yet to establish, but it is not related to this bug. Thanks for retesting with the latest version. Setting to RESOLVED WORKSFORME as the commit fixing this issue hasn't been identified. Do you know how the other crash happened? Can you reproduce it again? Regarding the other crash while retesting this bug I cannot reproduce it, I selected a chart object to unlock its position and size so I could resize it and Calc crashed, I tried several times to reproduce it but couldnt. I am working on other things atm but when I get back to working on spreadsheets I will try again. |