Bug 117927

Summary:	Calc extremely unstable. Crashes repeatedly. Irretrievable without reboot
Product:	LibreOffice	Reporter:	zacgarbage
Component:	Calc	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	xiscofauli
Priority:	medium
Version:	unspecified
Hardware:	Other
OS:	Windows (All)
See Also:	https://bugs.documentfoundation.org/show_bug.cgi?id=121981
Whiteboard:
Crash report or crash signature:		Regression By:

Description zacgarbage 2018-05-31 09:30:01 UTC

Description:
I am a new user, seeking to replace Excel 2002 SP-1 which has been corrupted and rendered useless by the latest version of Windows 10 (Version 1803 OS build 17134.48). After loading the Excel spreadsheet into Calc and carrying out a number (typically 10 or so) of actions, Calc freezes and it is not possible to close it or remove it from the screen (so desktop is inaccessible)and thus forces a reboot.  There is no particular action which causes the crash, but it does so repeatedly

Actual Results:  
As noted in the description above.  There appears to be no particular pattern or sequence that causes the crash. It happens all the time after a number of Calc actions

Expected Results:
As noted above


Reproducible: Always


User Profile Reset: No



Additional Info:
Not crashed and not rendered the PC unusable


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

Comment 1 Xisco Faulí 2018-05-31 09:51:02 UTC

Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present

Comment 2 Julien Nabet 2018-05-31 09:53:02 UTC

Which LO version do you use?

Did you update your graphic driver?
Indeed, LO uses OpenGL (and OpenCL) part except if your graphic card/version is blacklisted.

Also, do you have some link to crashreport?

Comment 3 QA Administrators 2018-12-03 13:13:24 UTC Comment hidden (obsolete)

Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20181203

Comment 4 Timur 2018-12-17 17:06:44 UTC

Since no response, we will close the bug.