Bug 119256

Summary:	Crash in: E_IAIREFE.DLL
Product:	LibreOffice	Reporter:	David Edwards <2davidedwards>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	xiscofauli
Priority:	medium	Keywords:	corruptProfile
Version:	6.0.5.2 release
Hardware:	All
OS:	All
Whiteboard:
Crash report or crash signature:	["E_IAIREFE.DLL"]	Regression By:

Description David Edwards 2018-08-13 16:41:18 UTC

This bug was filed from the crash reporting server and is br-be2fcc43-98e3-4e3a-bc4e-31837e831a9e.
=========================================

I forgot that it would not work and tried to operate the printer's utility (to clean the heads) and as usual LibreOffice crashed. This happens if I try to do anything connected with the printer - the only way to print is to make a pdf and print from its software. This since updating to  6.0.5.2 (x64)

I find it very unclear whether a bug report was attached to the crash report or not (clear instructions with screenshots would be very useful) but assuming not am filing this. I have though seen in a forum that many people are having such problems with this version of LO

Comment 1 Xisco Faulí 2018-08-13 18:12:15 UTC

Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present

Comment 2 David Edwards 2018-08-13 18:59:17 UTC

many thanks for suggesting I reset the user profile. After doing this LO no longer crashes and I have been able to print a document without making a PDF version of It for the purpose. So it's not a bug with LO.

What is interesting is that many people seem to be having similar issues with the latest version of 6.0 - see 
https://ask.libreoffice.org/en/question/145748/i-cant-print-anything-from-60/?answer=161878#post-id-161878
to which I added my problems (and will now update with the solution).
I wonder why - can the download somehow be corrupting the profiles??

Comment 3 Xisco Faulí 2018-08-14 13:36:19 UTC

Thanks for retesting with a clean profile.
Setting to RESOLVED WORKSFORME as the commit fixing this issue hasn't been identified.