Bug 123888

Summary:	creating lock file failed when FILEOPEN on exFAT-drive
Product:	LibreOffice	Reporter:	davero
Component:	Calc	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	davero, serval2412, telesto, xiscofauli
Priority:	medium
Version:	6.2.0.3 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	114300

Description davero 2019-03-05 23:05:35 UTC

Description:
Error after opening a file saved on a file partition formatted as exFAT. The lock file can't be generated so there is only read-only access of the file possible. When saving the same file e.g. on a NTFS-partition normal processing is possible. I have all the read and write rights on the exFAT partition and enough disk space available.

Steps to Reproduce:
1. save file on exFAT-drive
2. try to open that file

Actual Results:
Error message (try to translate it): The lock file for exclusive access by LibreOffice could not be created, as the rights are not sufficient to create a lock file in the save folder, or there is not enough disk space left there.

Expected Results:
read and write access possible (Surprise!)


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Version: 6.2.0.3 (x64)
Build-ID: 98c6a8a1c6c7b144ce3cc729e34964b47ce25d62
CPU-Threads: 4; BS: Windows 6.1; UI-Render: Standard; VCL: win; 
Gebietsschema: de-AT (de_AT); UI-Sprache: de-DE
Calc: CL

Comment 1 Julien Nabet 2019-03-06 15:19:18 UTC

On Win10 + LO 6.1.5 + exFat key, I don't reproduce this.
I created a brand odt file containing just "test", saved file, closed LO.
Then I opened the file, no error.

I did the same test with master sources (future 6.3.0) updated today.

Comment 2 Xisco Faulí 2019-04-10 12:05:25 UTC

Thank you for reporting the bug. To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the issue is still present

Comment 3 QA Administrators 2019-10-08 02:29:07 UTC Comment hidden (obsolete)

Dear davero,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 4 davero 2019-11-05 23:25:30 UTC

Sorry for the late answer as I'm seldom in Windows.
Good news, the problem is gone without any needed action.
But I recall having troubles writing to that drive. Maybe Windows mounted it wrong... So no lock file could be created, which lead to the described problem.
Thanks Julien and Xisco for your engagement!

Comment 5 Aron Budea 2019-11-06 00:19:29 UTC

Thanks for the feedback, let's adjust status to WORKSFORME, as it's unknown what actually fixed the problem.