Bug 125028

Summary: cant install 6.2.3, log file attached
Product: LibreOffice Reporter: Al Guevara <al>
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED INSUFFICIENTDATA    
Severity: normal CC: mikekaganski, xiscofauli
Priority: medium    
Version: 6.2.3.2 release   
Hardware: x86-64 (AMD64)   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Bug Depends on:    
Bug Blocks: 113117    
Attachments: The log file from comment 0

Description Al Guevara 2019-04-29 14:41:07 UTC
Description:
After the initial install questions, installer sits there forever. Not frozen, cam cancel it.

Steps to Reproduce:
1. Dbl click installer (LibreOffice_6.2.3_Win_x64.msi)
2. Answer options with defaults 
3. Begin install
4. just sits there
5. not frozen, can cancel

Actual Results:
Just sits there at 5-8%

Expected Results:
to finish install


Reproducible: Always


User Profile Reset: No



Additional Info:
Attachment is a Zip file, but renamed 
libreoffice-install.doc
Rename it 
libreoffice-install.zip

https://drive.google.com/open?id=1BNU3zaV-_7kV_sEWn6Ko-cJlhK738bJk
Comment 1 Xisco Faulí 2019-04-30 08:45:51 UTC
Hello Al Guevara,
The .doc file seems to be corrupted. Could you please re-uploaded it ?
Comment 2 Mike Kaganski 2019-04-30 08:47:28 UTC
The .doc is actually .zip, which was created by OP for uploading to AskLibO (renamed to .doc because of AskLibO limitation to not accept .zip).
Comment 3 Mike Kaganski 2019-04-30 08:49:04 UTC
Created attachment 151084 [details]
The log file from comment 0
Comment 4 Xisco Faulí 2019-10-21 11:53:39 UTC
Hello Al Guevara,
A new major release of LibreOffice is available since this bug was reported.
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.
Comment 5 QA Administrators 2020-04-19 03:37:02 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2020-05-20 03:41:31 UTC
Dear Al Guevara,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp