Bug 127915

Summary:	chapters numbering wrong when opening a word document
Product:	LibreOffice	Reporter:	Maurizio <mrotondo>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	dgp-mail
Priority:	medium
Version:	6.3.2.2 release
Hardware:	All
OS:	macOS (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	103370, 108770

Description Maurizio 2019-10-01 20:20:04 UTC

Description:
When opening in Writer a Word document (extension .docx) the sub-chapters numbering gets wrong. Instead of starting according to the chapter (e.g. 3.1, 3.2, 3.3) the numbering follows the chapter 1 "order"; chapter 3 may therefore contain subchapter 1.6 instead of its subchapter 1 etc.

Steps to Reproduce:
N.A. It happens with docs written by a third party

Actual Results:
N.A

Expected Results:
N.A


Reproducible: Sometimes


User Profile Reset: No



Additional Info:
it happens with docs from external parties. It does not happen opening the same document with NeoOffice (That is based on the same Libre Office origin) or with Polaris Office

Comment 1 Dieter 2019-10-02 16:43:16 UTC

Maurizio, thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it)

Comment 2 QA Administrators 2020-03-31 03:30:30 UTC Comment hidden (obsolete)

Dear Maurizio,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2020-05-01 03:42:47 UTC Comment hidden (spam)

Dear Maurizio,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp