Bug 130284

Summary:	Can't install Libreoffice 6.4 on windows7
Product:	LibreOffice	Reporter:	Matteo <jayasuriya.matteo>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	oliver.brinzing
Priority:	medium
Version:	6.4.0.3 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	113117

Description Matteo 2020-01-30 10:01:05 UTC

Description:
when i try to install LO 6.4 the installer says there's a error with the package and doesn't install the suite. i've been trying for hour to re download the software from different mirrors but all keep saying there's a problem with the files.

Actual Results:
the installation process lasts several minutes and in the end it says there's an error. can't install 6.4 on windows 7

Expected Results:
i expected a smooth and quick installation


Reproducible: Always


User Profile Reset: No



Additional Info:

Comment 1 Oliver Brinzing 2020-01-31 11:45:46 UTC

(In reply to Matteo from comment #0)

> Actual Results:
> the installation process lasts several minutes and in the end it says
> there's an error. can't install 6.4 on windows 7

Please try to install from admin command line with verbose logging enabled and attach the log file, e.g.:

msiexec /i LibreOffice_6.3.4_Win_x64.msi /L*V %tmp%\install.log

I have set the bug's status to 'NEEDINFO'. 
Please change it back to 'UNCONFIRMED' once the requested info is provided.

Comment 2 QA Administrators 2020-09-11 03:50:51 UTC Comment hidden (obsolete)

Dear Matteo,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2020-10-12 04:26:37 UTC

Dear Matteo,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp