Bug 133478

Summary: Downloaded 6.4.4 from the LibreOffice - all files then open as "open by unknown user" on FILEOPEN
Product: LibreOffice Reporter: Derek James <derek.del.dad>
Component: ImpressAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED NOTOURBUG    
Severity: normal CC: buzea.bogdan, ilmari.lauhakangas, xiscofauli
Priority: medium    
Version: 6.4.4.2 release   
Hardware: x86-64 (AMD64)   
OS: Linux (All)   
Whiteboard:
Crash report or crash signature: Regression By:

Description Derek James 2020-05-28 15:25:11 UTC 
Description:
The components of LibreOffice 6.4.4.that I tried - certain Writer, Calc and Impress came up with the same error - "open by unknown user".  I am the only user of my Linux desktop machine.
There were no ~lock files visible.

Steps to Reproduce:
1.Install the snap,
2.Open files - error pops up.
3.

Actual Results:
All seemed OK yesterday - nothing working today - I'd taken a flier by installing beyond the standard repos - so just backed it out again - 6.4.3 working fine.

Expected Results:
File open


Reproducible: Always


User Profile Reset: No



Additional Info:
Too late to find any other info - workaround is uninstall the snap - reinstall the standard edition from the Ubuntu 20.04 repos.
glxinfo not installed - sorry there's only so much I'll do help diagnose.
Version no longer installed - so no "Help About" data - I downloaded the snap from https://www.libreoffice.org/download/download/
Comment 1 BogdanB 2020-05-28 18:57:55 UTC 
I just don't have this problem.
I can't confirm it

Also I am on Ubuntu 20.04 snap edition
Version: 6.4.3.2
Build ID: libreoffice-6.4.3.2-snap1
CPU threads: 4; OS: Linux 5.4; UI render: default; VCL: gtk3; 
Locale: ro-RO (ro_RO.UTF-8); UI-Language: en-US
Calc: threaded
Comment 2 Xisco Faulí 2020-06-29 15:06:09 UTC 
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 3 BogdanB 2020-06-29 18:09:02 UTC 
Much simpler: go to Help - Restart in Safe Mode - Reset to Factory Settings.
Everything should be fine.

We are waiting fro an answer from you, please.
Comment 4 Derek James 2020-06-29 18:43:28 UTC 
Sorry - I wanted to be able to work - so I backed out 6.4.4 (snap) and reverted to 6.4.3.2 - the version off the Ubuntu repositories - no problems.  I'd taken a flier downloading 6.4.4 anyway.  I'll now wait till the version on the repositories gets updated.  I don't know if the two versions will co-exist on the machine - so I now have no way of replicating the fault.  I'm afraid I don't have test resources.
I stated in my original bug report that I'd backed out the new 6.4.4 version.  I had things to do.
Comment 5 QA Administrators 2020-06-30 03:42:19 UTC Comment hidden (obsolete)
Comment 6 Buovjaga 2020-10-26 17:44:13 UTC 
Please report Snap-specific problems to Ubuntu: https://bugs.launchpad.net/ubuntu/+source/libreoffice