Bug 134731

Summary:	LibreOffice does not start.
Product:	LibreOffice	Reporter:	Charlie Gettier <cagettier>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	serval2412
Priority:	medium
Version:	6.4.4.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description Charlie Gettier 2020-07-11 11:43:41 UTC

Description:
LibreOffice frequently does not start from the shortcut or from the applications list in Windows 10 Pro.  When this happens, I need to shut down the PC and restart.  Sometimes, it takes more than one shutdown/restart cycle to get LibreOffice to run.  I downloaded and installed the latest version (V 6.4.5.2) to no avail.

Actual Results:
Shut down then restart the computer.  Then attempt to start LibreOffice

Expected Results:
Sometimes LibreOffice starts and runs normally.  Sometimes another shutdown/restart cycle(s) is/are required.


Reproducible: Sometimes


User Profile Reset: No



Additional Info:
It should start and run.

Comment 1 Julien Nabet 2020-07-11 14:32:43 UTC

Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?

Comment 2 QA Administrators 2021-01-08 04:20:25 UTC Comment hidden (obsolete)

Dear Charlie Gettier,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2021-02-08 03:49:06 UTC

Dear Charlie Gettier,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp