Bug 134967

Summary:	LibreOffice Writer causes Ubuntu system forced logout when trying to handle multiple imported screenshots
Product:	LibreOffice	Reporter:	trumpetguy314
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	ilmari.lauhakangas
Priority:	medium
Version:	6.4.4.2 release
Hardware:	All
OS:	Linux (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description trumpetguy314 2020-07-19 21:06:23 UTC

Description:
I've taken roughly a dozen screenshots today, and was editing them so they would be placed vertically on pages. When I reached the point of having two imported, my OS (Ubuntu 20.04) froze and suddenly logged me out, closing all applications and acting like a hard restart.

Steps to Reproduce:
1. Take a couple of screenshots on Ubuntu 20.04
2. Import screenshots to LibreOffice Writer
3. Move images around and edit them, cropping, changing dimensions, etc., on narrow-margin paper.

Actual Results:
The OS should freeze, shortly forcing the user to the lock screen and prompting for a login. Occasionally, an error screen comes up after re-login, stating "something went wrong" and requiring another login. Otherwise, the first login is successful. 

In either case, all applications are closed and act as if the shutdown was unexpected.

Expected Results:
The software should have allowed the placement of the images and allowed cropping. Sort of like if you took pictures of a piece of sheet music and were arranging them on a page to read normally.


Reproducible: Always


User Profile Reset: No



Additional Info:
Version: 6.4.4.2
Build ID: 1:6.4.4-0ubuntu0.20.04.1
CPU threads: 8; OS: Linux 5.4; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.UTF-8); UI-Language: en-US
Calc: threaded

Comment 1 Buovjaga 2021-01-26 18:59:19 UTC

Can you attach an example document with those narrow margins and screenshots, which reliably causes you the problem after some actions?

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the document.

Comment 2 QA Administrators 2021-07-27 03:35:43 UTC Comment hidden (obsolete)

Dear trumpetguy314,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2021-08-27 04:05:33 UTC

Dear trumpetguy314,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp