Bug 141403

Summary:	Crash when I close a tab and not save the document.
Product:	LibreOffice	Reporter:	Beatriz A. <beatriz.abal>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED DUPLICATE
Severity:	major	CC:	xiscofauli
Priority:	high
Version:	7.1.1.1 rc
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:	["cppu::OInterfaceContainerHelper::disposeAndClear(com::sun::star::lang::EventObject const &)"]	Regression By:

Description Beatriz A. 2021-03-31 17:12:43 UTC

Description:
When I do a document on LibreOffice and close the tab and choose to not save that document LibreOffice send a notification saying LibreOffice experimented an error. After that I´m not able to open again LibreOffice and I have to restart the computer to be able to use LibreOffice again. I think this happens with all the programs of the Libre Office family but I could't try in all of them, only in Calc because is the only one I've been using. Also this started since I updated the program to the 7.1.1 update.
Thank you beforehand for the help.

Steps to Reproduce:
1.Open in a LibreOffice program a document and modify it.
2.Close the tab without saving the document and choose "Not save".
3.In the tab that opens saying that LibreOffice experimented a unexpected closing and the program will safe the documents that were opened in that moment select "Yes, safe them"
4.Open again the same program.
5.In the notification about a problem saying that a problem ocurred when using LibreOffice that opens when you try to use again said program select "Send a report"

Actual Results:
The program doesn't open again and the user has to restart the computer to be able to open again. Also LibreOffice didn't safe the documents.

Expected Results:
Open the program without a problem and sould safe the documents.

Reproducible: Always

User Profile Reset: No

Additional Info:
Version: 7.1.1.2 (x64) / LibreOffice Community
Build ID: fe0b08f4af1bacafe4c7ecc87ce55bb426164676
CPU threads: 8; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win
Locale: es-ES (es_ES); UI: es-ES
Calc: CL

Comment 1 Xisco Faulí 2021-04-01 08:17:38 UTC

Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present

Comment 2 Xisco Faulí 2021-05-10 16:22:46 UTC

Hello Beatriz,
Could you please try to reproduce it with version 7.1.3.2 of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.

Comment 3 Beatriz A. 2021-05-10 18:05:38 UTC

Hello.
I've tried one more time with the previous version (7.1.1) and the bug worsened since the last time I've tried. Then I tried with the version 7.1.3.2 and the bug mantains.

Comment 4 Timur 2021-05-14 05:42:49 UTC

Not clear if you send the report. If you do, please write link. 
You need to reset or delete user profile.

Comment 5 Beatriz A. 2021-05-14 11:50:15 UTC

I have reseted the user profile and this is the crash report https://crashreport.libreoffice.org/stats/crash_details/b7f369de-8fa4-4760-a770-3d99b441479d

Comment 6 Timur 2021-05-14 14:12:34 UTC


*** This bug has been marked as a duplicate of bug 141769 ***