Bug 141785

Summary: Crash in: WinFontInstance::ImplGetGlyphBoundRect(unsigned short,tools::Rectangle &,bool)
Product: LibreOffice Reporter: bruce
Component: WriterAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED INSUFFICIENTDATA    
Severity: normal CC: dgp-mail
Priority: medium    
Version: 7.1.1.2 release   
Hardware: All   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: ["WinFontInstance::ImplGetGlyphBoundRect(unsigned short,tools::Rectangle &,bool)"] Regression By:

Description bruce 2021-04-20 19:58:58 UTC 
This bug was filed from the crash reporting server and is br-03c9e71f-8a84-4fdb-9358-878376fd22e4.
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Writer crashed while in the background with an unedited document open, while Adobe was installing its Creative Cloud (which appears to be a piece of excrement). Upon crashing, Writer told me about the open document and that it would be recovered. After finishing CC install and using it, I closed it and started LibreOffice. It shot into an infinite loop, showing its startup popup, with its progress meter going to about 50% and restarting at 0 about 2x per second. I looked in Task Manager (while that was going on) and found remnants of Creative Cloud still present. I killed 2 or 3 such processes but that did not help LO. I killed it, too. Upon restart, the original document was recovered and all looks fine. I do not know if the crash report is for the background crash or my terminated restart.
Comment 1 Dieter 2021-05-05 08:05:00 UTC 
Bruce, thank you for reporting the bug. Are you able to reproduce the crash? If this is the case, are these the steps to reprouce (if not, please add some more detailed steps):
1. Open a document in writer
2. Install Adobe Creative Cloud

Result: Writer crashes

=> NEEDINFO
Comment 2 bruce 2021-05-05 14:56:05 UTC 
With regret, I was unable to reproduce the crash. I uninstalled Creative Cloud, opened a Writer document, re-installed CC. Writer did not crash. Perhaps I should have restarted machine between uninstall and re-install. Sorry for trouble. At the time of the occurrence it only seemed to take the originally documented two steps to produce.
Comment 3 Dieter 2021-05-05 15:02:45 UTC 
(In reply to bruce from comment #2)
> With regret, I was unable to reproduce the crash.

So let's close it for the moment. Feel free to change it back to UNCONFIRMED, if you can reproduce it.