Bug 143326

Summary:	Crash in: google_breakpad::ExceptionHandler::HandlePureVirtualCall() FILESAVE
Product:	LibreOffice	Reporter:	rik
Component:	Calc	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	rik, xiscofauli
Priority:	medium
Version:	7.1.4.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
See Also:	https://bugs.documentfoundation.org/show_bug.cgi?id=143289
Whiteboard:
Crash report or crash signature:	["google_breakpad::ExceptionHandler::HandlePureVirtualCall()"]	Regression By:

Description rik 2021-07-12 22:25:53 UTC

This bug was filed from the crash reporting server and is br-25ae643c-773f-4f0b-948b-0dd610f86cd6.
=========================================

For over a year, through many major and minor versions, LO Calc crashes on exit after opening an xlsx or ods file. If no changes have been made to the file, the crash is reported on the next open. If changes have been made, sometimes LO Calc hangs and requires a forced close (and still reports a crash on the next open).

For what it is worth, I have drivers for a Brother MFC-L2740DW laser printer and an HP Color LaserJet Pro M254dw on this system (some discussions have pointed to printer drivers). 

I have fully uninstalled LO at various times, but usually update to the next release version as soon as I can in the hope that this has been resolved.

When I create a new spreadsheet via the context menu shortcut, open it, close it and reopen it, having entered no data, I get a crash report popup.

As to first steps:
+ In preparing this report I verified that removing/renaming my user profile does not mitigate the issue.
+ I do have about 300 fonts installed, but unless you can provide a script to hide them from LO and reinstate them afterward, I am not prepared to do that testing.
+ Disabling Skia/Vulkan does not mitigate the issue.
+ OpenCL is not in use, and enabling it does not mitigate the issue.

Comment 1 Xisco Faulí 2021-07-13 10:12:20 UTC Comment hidden (obsolete)

Thanks for reporting this issue.
Could you please paste the info from Help - about LibreOffice ?

Comment 2 Timur 2021-07-13 17:13:50 UTC Comment hidden (obsolete)

Let's see if a duplicate of Bug 141769 -  fixed in 7.1.5.

Comment 3 rik 2021-07-13 17:19:23 UTC

As requested, here is the help/about information. Note that this is after disabling Skia/Vulkan.

Version: 7.1.4.2 (x64) / LibreOffice Community
Build ID: a529a4fab45b75fefc5b6226684193eb000654f6
CPU threads: 8; OS: Windows 10.0 Build 19043; UI render: default; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL

Comment 4 rik 2021-07-13 17:25:28 UTC

I also note that invoking a print preview of an ods or xlsx file forces the same (from a user perspective) crash.

Comment 5 Timur 2021-07-13 18:25:56 UTC

(In reply to Timur from comment #2)
> Let's see if a duplicate of Bug 141769 -  fixed in 7.1.5.

Until final 7.1.5.2 is out may try 7.1.5.1 from Downloads Pre-release section.

Comment 6 QA Administrators 2022-01-10 03:28:36 UTC Comment hidden (obsolete)

Dear rik,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 7 rik 2022-01-10 15:14:49 UTC

As reported on 2021-07-13 at https://bugs.documentfoundation.org/show_bug.cgi?id=143289#c4, this was resolved in 7.1.5.1.