Bug 143849

Summary:	Ask Libre Office Login Broken
Product:	LibreOffice	Reporter:	Colin <that.man.colin>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED MOVED
Severity:	normal	CC:	ilmari.lauhakangas
Priority:	medium
Version:	unspecified
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description Colin 2021-08-13 06:12:04 UTC

Description:
The new Community logon appears to have lost the existing account records
Every time I try to access my account it simply advises Bad User Name
It's the only one I've got or ever had 

Steps to Reproduce:
Attempt to login to an existing user account with existing user credentials

Actual Results:
Error Message bad user name

Expected Results:
Login to the existing account.


Reproducible: Always


User Profile Reset: No



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: SpreadsheetDocument
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: no

Comment 1 Buovjaga 2021-08-13 06:47:00 UTC

Bugzilla is not the right place for this, but let's go ahead anyway.

Did you read the topic about the migration? https://ask.libreoffice.org/t/migration-from-askbot/66564

Comment 2 Colin 2021-08-13 06:59:53 UTC

(In reply to Buovjaga from comment #1)
> Bugzilla is not the right place for this, but let's go ahead anyway.
> 
> Did you read the topic about the migration?
> https://ask.libreoffice.org/t/migration-from-askbot/66564

Yeah, I found it after I had reported the bug.

I didn't initially realise I could progress past the entry screen.

The post claims to have despatched an email to all users - which I have never received - and the links simply take one to the login facility which rejects all permutations of user name/email/password. It seems one needs to be logged in to be eligible for help🤷‍♂️. 

The good news is that an audit of past interactions revealed the admin email address which I have subsequently contacted.

Obviously, I will update here if a resolution is prescribed.

Comment 3 Colin 2021-08-13 07:07:30 UTC

(In reply to Colin from comment #2)
> (In reply to Buovjaga from comment #1)

> > Did you read the topic about the migration?
> > https://ask.libreoffice.org/t/migration-from-askbot/66564
> 
> Yeah, I found it after I had reported the bug.

Correction, I found a less detailed post that only replicated the first two paragraphs of the email - the rest of the post is a convincing argument in favour of switching to Excel.

How could so much go so wrong in so short a timescale?

Comment 4 Buovjaga 2021-08-13 07:09:44 UTC

Closing as this is an infra ticket