Bug 143850

Summary: About Libre Office Automatic Version Information from the browser is Incorrect
Product: LibreOffice Reporter: Colin <that.man.colin>
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED NOTOURBUG    
Severity: normal CC: ilmari.lauhakangas
Priority: medium    
Version: 7.0.6.2 release   
Hardware: x86-64 (AMD64)   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:

Description Colin 2021-08-13 07:52:29 UTC 
Description:
Whenever posting a bug report, the Version Information is automatically extracted from the Browser. For my system with Firefox, the About Libre Office Help Function differs from the Browser report. 
Inexplicably, the OS is always incorrectly auto-identified as NOT 64bit. I (Think I)always post the corrected information but others may not notice a variation and so, the wrong information can be returned.
It could well be trivial but is there the remotest possibility this could be affecting the assessment of faults with an adverse effect on software performance?

Steps to Reproduce:
>HELP>About Libre Office>Copy Version Information

Actual Results:
Returns positive OS 64-bit indicator

Expected Results:
See next panel "Other Information" where the auto and manual Version Information may be compared


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: SpreadsheetDocument
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: no <<<<<<<<<<<<<<<<<<
[Information from LO]
Version: 7.0.6.2 (x64)<<<<<<<<<<<<<
Build ID: 144abb84a525d8e30c9dbbefa69cbbf2d8d4ae3b
CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win
Locale: sv-SE (en_GB); UI: en-GB
Calc: threaded
For the record, from About Windows

Device name	XXXXXXXXXXXXXXXX
Processor	Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz   3.40 GHz
Installed RAM	8.00 GB (7.89 GB usable)
Device ID	XXXXXXXXXXXXXXXX
Product ID	00330-80000-00000-AA916
System type	64-bit operating system, x64-based processor
Pen and touch	No pen or touch input is available for this display
Comment 1 [REDACTED] 2021-08-14 10:12:26 UTC 
(In reply to Colin from comment #0)

> [Information guessed from browser]
> OS: Windows (All)
> OS is 64bit: no <<<<<<<<<<<<<<<<<<

As you can see from the title in brackets, this information is a "guess from browser". Hence the information of your browser's user agent string is required.
Comment 2 Colin 2021-08-14 10:21:54 UTC 
(In reply to Uwe Auer from comment #1)
> (In reply to Colin from comment #0)
> 
> > [Information guessed from browser]
> > OS: Windows (All)
> > OS is 64bit: no <<<<<<<<<<<<<<<<<<
 
> As you can see from the title in brackets, this information is a "guess from
> browser".

Yeah, I was aware it was a guess but unsure if the wrong guess was material

> Hence the information of your browser's user agent string is
> required.

If you need me to provide this perhaps you could advise how I satisfy the requirement - I have no idea how/where to acquire the string.
Comment 3 QA Administrators 2021-08-15 03:47:53 UTC Comment hidden (obsolete)
Comment 4 Buovjaga 2022-05-12 09:08:45 UTC 
User agent strings are not 100% reliable. Triagers look at your Help - About info anyway, so nothing to worry about.