| Summary: | LibreOffice 7.1.6.2 fails to start if Skia is enabled. | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | jmah <jmah> |
| Component: | LibreOffice | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED DUPLICATE | ||
| Severity: | normal | CC: | 79045_79045, aron.budea, himajin100000, jo3emc, ming.v.hua, nicolas |
| Priority: | medium | ||
| Version: | 7.1.6.2 release | ||
| Hardware: | x86-64 (AMD64) | ||
| OS: | Windows (All) | ||
| See Also: | https://bugs.documentfoundation.org/show_bug.cgi?id=143152 | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
| Attachments: |
skia.log - LibreOffice 7.1.6.2 does not start.
opengl_device.log - LibreOffice 7.1.6.2 starts. |
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Description
jmah
2021-09-10 19:46:33 UTC
Please show us info from files by address C:\Users\<user_name>\AppData\Roaming\LibreOffice\4\cache\ skia.log and opengl_device.log Make sure you have latest driver for your videocard (check it on AMD's site) When I did my tests, the GPU driver was Catalyst 15.11. I assume that I got this from Windows Update because I do not have the driver install file for this version.
Driver Version: 15.201.1151.1008 (Catalyst 15.11)
AMD Driver Package Version: 15.201.1151.1008-151104a-296217E
Driver Date: 03-Nov-2015
I downloaded the latest stable GPU driver from AMD, which was Catalyst 15.7.1. It is an older driver than what I originally had.
Driver Version: 15.200.1062.1004 (Catalyst 15.7.1)
AMD Driver Package Version: 15.20.1062.1004-150803a1-187674C
AMD Catalyst Driver Version: 15.7.1
Driver Date: 02-Aug-2015
With Catalyst 5.7.1, I repeated scenarios 1 to 4 and got the same results. The log files were also the same (except for the driver info) for both driver versions.
For scenario 1 (clean install of 7.1.6.2, LibreOffice did not start), the only file in the cache folder was skia.log. This log only had the following two lines:
RenderMethod: raster
Compiler: Clang
For scenario 3 (Skia disabled, upgrade to 7.1.6.2, LibreOffice started), the skia.log file did not exist. The opengl_device.log contained the following lines:
DriverVersion: 15.200.1062.1004
DriverDate: 8-3-2015
DeviceID: PCI\VEN_1002&DEV_6898&SUBSYS_03461043&REV_00
AdapterVendorID: 0x1002
AdapterDeviceID: 0x6898
AdapterSubsysID: 0x03461043
DeviceKey: System\CurrentControlSet\Control\Video\{EBB2790B-2450-11EB-B421-806E6F6E6963}\0000
DeviceString: AMD Radeon HD 5800 Series
For some reason, Windows Update does not offer any update to my GPU driver. So I am stuck with Catalyst 5.7.1.
Created attachment 174978 [details]
skia.log - LibreOffice 7.1.6.2 does not start.
Created attachment 174979 [details]
opengl_device.log - LibreOffice 7.1.6.2 starts.
Repeated scenarios 2 and 3 on a 5.5 year old laptop. Same results. CPU: Intel Pentium N3540 (4 core, 4 threads) Memory: 8 GB GPU: Integrated Intel HD Graphics Gen7 4EU (Valleyfield) OS: Microsoft Windows 10 Home (x64) Build 19042.1165 (20H2) [Automated Action] NeedInfo-To-Unconfirmed (In reply to jmah from comment #2) > For some reason, Windows Update does not offer any update to my GPU driver. > So I am stuck with Catalyst 5.7.1. Thanks for testing with the 5.7.1 driver. Just FYI, it seems AMD still considers the 5.11 version beta status, and it offers 5.11.1 as the latest beta for download: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-15-11-1-beta Note this is slightly different from what you had (5.11.1 vs. 5.11, driver version 15.201.1151.1010 vs. 15.201.1151.1008), so be cautious. I don't know the technical details, but is it related to Bug 143152 too ? Also UNCONFIRMED, currently. The behavior is slightly different depending on the version. This issue is occurring on LibreOffice Dev 7.3. It does not occur in my environment on 7.2.0 or 7.1.5. (I haven't tried it in 7.1.6 yet.) It seems that the processor is AMD in common. Hi @JO3EM Indeed. It is probably linked. On my side, I have the issue too. Same work-around (uncheck skia) 7.1.5 was working well. 7.1.6 is faling. I did not checked other version. I have also an older graphic card AMD ATI Radeon 4600. But CPU is Intel Core i5 Hi wikolas. Thank you for your new knowledge. But confusingly ... It did not reproduce in 7.1.6 on my environment. Version: 7.1.6.2 (x64) / LibreOffice Community Build ID: 0e133318fcee89abacd6a7d077e292f1145735c3 CPU threads: 8; OS: Windows 10.0 Build 19042; UI render: Skia/Vulkan; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL I don't know but is it because of the different version of the graphic driver...? wikolas: If you can reproduce Scenario 1-4 of Description, how about promote the Status of this report from UNCONFIRMED to NEW? jmah and wikolas: Why not give it a try to see if the latest development version of the 7.1 series (LibreOffice Dev 7.1.7) has improved the situation? https://dev-builds.libreoffice.org/daily/libreoffice-7-1/Win-x86_64@tb77-TDF/ Bug 143152 introduced in Comment 8 has been resolved in the September 1st edition of LibreOfficeDev 7.3.0.0a0. Details are unknown, but information that LibreOffice Dev 7.1.7 resolved the issue has been added to the Japanese Ask category. https://ask.libreoffice.org/t/7-1-6-2/68048/5 Also, Bug 144174 regarding 7.2.1.1 has been reported to be resolved in 7.2.1.2. Can confirm the crash of module C:\Program Files\LibreOffice\program\skialo.dll Version: 7.1.6.2 (x64) / LibreOffice Community Build ID: 0e133318fcee89abacd6a7d077e292f1145735c3 CPU threads: 2; OS: Windows 10.0 Build 19043; UI render: default; VCL: win Locale: de-AT (de_AT); UI: de-DE Calc: threaded CPU: Intel Core 2 Duo T6350 ATI HD 4300 Series (Laptop) Tested with the latest version as of today from https://dev-builds.libreoffice.org/daily/libreoffice-7-1/Win-x86_64@tb77-TDF/ This works fine. JO3EMC: Repeated scenarios 1 to 4 with 7.1.7.0.0 (2021-09-13 build). LibreOffice starts properly in all cases. Tried disabling/enabling Skia repeatly. No problems. Repeated with my Intel laptop (see comment 5 for specs). LibreOffice starts properly in all cases. Version: 7.1.7.0.0+ (x64) / LibreOffice Community Build ID: e6b70cde3a34bcdbf200d3b9fb53cfdc9bef4f22 CPU threads: 6; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win Locale: en-CA (en_CA); UI: en-US Calc: CL Note: For scenarios 2 to 4, I needed to rename the following folder to LibreOfficeDev to ensure that the configuration (e.g. Skia) was preserved when updating 7.1.5.2 to 7.1.7.0.0. C:\Users\<user>\AppData\Roaming\LibreOffice So do I. I checked https://dev-builds.libreoffice.org/daily/libreoffice-7-1/Win-x86_64@tb77-TDF/2021-09-14_08.31.38/ and it worked well :-) Very good ! So, let's close this one as WFM. Thank you all for testing *** This bug has been marked as a duplicate of bug 144598 *** We are hitting the same trouble, but with a nvidia graphics. Nome registro: Application Origine: Application Error Data: 14/10/2021 11:20:18 ID evento: 1000 Categoria attività :(100) Livello: Errore Parole chiave: Classico Utente: N/D Computer: CIP.ad.fvg.lnf.it Descrizione: Nome dell'applicazione che ha generato l'errore: soffice.bin, versione: 7.1.6.2, timestamp: 0x6135e2a5 Nome del modulo che ha generato l'errore: skialo.dll, versione: 7.1.6.2, timestamp: 0x61353cf8 Codice eccezione: 0xc000001d Offset errore 0x000000000052b9c0 ID processo che ha generato l'errore: 0x1030 Ora di avvio dell'applicazione che ha generato l'errore: 0x01d7c0dcb05a500d Percorso dell'applicazione che ha generato l'errore: C:\Program Files\LibreOffice\program\soffice.bin Percorso del modulo che ha generato l'errore: C:\Program Files\LibreOffice\program\skialo.dll ID segnalazione: f1f39ccc-2ccf-11ec-b489-78acc0ad2518 XML evento: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-10-14T09:20:18.000000000Z" /> <EventRecordID>92189</EventRecordID> <Channel>Application</Channel> <Computer>CIP.ad.fvg.lnf.it</Computer> <Security /> </System> <EventData> <Data>soffice.bin</Data> <Data>7.1.6.2</Data> <Data>6135e2a5</Data> <Data>skialo.dll</Data> <Data>7.1.6.2</Data> <Data>61353cf8</Data> <Data>c000001d</Data> <Data>000000000052b9c0</Data> <Data>1030</Data> <Data>01d7c0dcb05a500d</Data> <Data>C:\Program Files\LibreOffice\program\soffice.bin</Data> <Data>C:\Program Files\LibreOffice\program\skialo.dll</Data> <Data>f1f39ccc-2ccf-11ec-b489-78acc0ad2518</Data> </EventData> </Event> NVidia Quadro 600, driver version 21.21.13.7783, Windows 7 64bit. |