Bug 148114

Summary:	Libre office only prints blank pages and diagrams - not text or numbers!
Product:	LibreOffice	Reporter:	Tim <tjnewing>
Component:	Printing and PDF export	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED NOTOURBUG
Severity:	normal
Priority:	medium
Version:	7.2.3.2 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description Tim 2022-03-21 14:18:17 UTC

Description:
Everything was working fine then I upgraded to Libreoffice V7.2.5 and lost the ability to print from spreadsheets or documents. All that comes out is a blank page (or if there is a graph in a spreadsheet that prints but not the surrounding data - and no I didn't just select the graph). I have tried checking the firmware on my printer (Canon MG5750) and that is up to date. I have tried 'recovery' of my PC reinstalling Windows 10. I have tried removing the printer from windows and then reinstalling it again, together with the printer driver - both LAN connect and wireless). I have tried going back to previous versions of LibreOffice (7.0 and 6.0). I have tried emailing a spreadsheet to my wife's PC (windows 11 and libreoffice 7.2) and also emailing a spreadsheet to my chromebook and printing from there. None of this works. However, what does work is is I email myself a spreadsheet and then open it in google sheets and print from that. I've run out of ideas now. Help!

Steps to Reproduce:
1. try printing a spreadsheet!
2.
3.

Actual Results:
Printer spews out a blank page

Expected Results:
copy of what appears on the screen is printed


Reproducible: Always


User Profile Reset: No



Additional Info:
see description above

Comment 1 Timur 2022-03-21 19:49:39 UTC

You should try User Profile Reset:and printing to PDF printer.

Comment 2 Tim 2022-03-22 08:53:38 UTC

Hi Timur,
Thanks for responding. Unfortunately I seem unable to perform a user profile reset. I am the only user on the PC and set up as an administrator so perhaps that's why. Anyway, the option just doesn't come up. Sorry I can't post screenshots here but in the 'user profiles' dialogue box the the delete user box is greyed out. The 'User accounts' screens just invite me to add new users. Sorry!
Tim

Comment 3 Timur 2022-03-22 09:31:07 UTC

You just rename your profile and fresh one will be created. https://wiki.documentfoundation.org/UserProfile
As for PDF printer, you may use Bullzip or PDFill.

Comment 4 Tim 2022-03-22 11:12:09 UTC

Hi again,
I couldn't find a rename profile except in the cloud. I did that and also created a new 'local' profile which allowed me to log into the PC with a different name. Then I downloaded Bullzip and that appeared in the list of printers and quite happily creates .pdf files. However when I try and print those (using adobe reader) I still get blank pages. I did notice, however, that the bullzip instructions ask you to test it using notepad. So I did that and the .pdf is created fine but also prints blank pages. Very strange!
Tim

Comment 5 Timur 2022-03-22 14:47:30 UTC

If LO "prints" correctly to PDF printer, and that created PDF can be seen with text, than LO is OK.
If that PDF from some other PDF program looks fine but prints blank, that's printer or OS problem.
You should test with some more programs. 
Bugzilla is LO bug reporting, and this doesn't look like a bug.

Comment 6 Tim 2022-03-23 10:29:19 UTC

Thank you for your help. I agree that this now looks like a bug in Windows 10 or the printer, but thanks again for getting me this far. Tim