Bug 149188

Summary:	Crash if I try to load a MicrosoftWorddocument.doc or .docx 2003 or 2007
Product:	LibreOffice	Reporter:	danjou_remi
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal
Priority:	medium
Version:	7.3.3.2 release
Hardware:	x86 (IA32)
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description danjou_remi 2022-05-19 18:26:14 UTC

Description:
LibreOffice Writer crash and produce a document 1 Ko. The problem started on last February only. 
Before February, I read all Word documents and save them in odt or doc or docx. 
After crash, it ask me to send a bug report. But, impossible to recover the file even if I use the safe mode Writer. 
I then restart Writer for another writing job and sometimes I can reopen the .doc file, but only for reading.

Steps to Reproduce:
1. Clic twice on the word.doc document
2.
3.

Actual Results:
A 1 Ko document is produced.
The 1 Ko doc is as follow: (the R%C3%A9mi = Rémi; %C3%A9 = é)
19.05.2022 13:03,file:///C:/Users/R%C3%A9mi/AppData/Roaming/LibreOffice/4;

Expected Results:
The original word.doc or .docx be in LibreOffice Writer.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Noting more to say.

Comment 1 Hossein 2022-05-19 18:49:57 UTC

If possible, please attach a sample document that leads to crash.

Comment 2 Justin L 2022-09-06 00:02:32 UTC

You might also want to delete your LO profile in case something got corrupted.

Comment 3 QA Administrators 2023-03-06 04:23:31 UTC Comment hidden (obsolete)

Dear danjou_remi,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 4 QA Administrators 2023-04-06 03:24:25 UTC

Dear danjou_remi,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp