Bug 149262

Summary: LibreOffice 7.3.3 not opening in Windows 10 Home
Product: LibreOffice Reporter: Tracy <smiths4.mail>
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED NOTOURBUG    
Severity: normal CC: smiths4.mail, srdosm, vsfoote
Priority: medium    
Version: 7.3.3.2 release   
Hardware: Other   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Attachments: crash report

Description Tracy 2022-05-24 13:17:54 UTC 
Description:
I am new to using LibreOffice, switching from Microsoft Office. I have been working on my first document in Writer. Closed the file when finished for the day and when came back to reopen file and continue working on it LibreOffice 7.3.3 is not opening (I get the blue circle very briefly and nothing opens). I have spent three days searching the web trying to find some articles of help. Have tried disconnecting wifi connection, checking for Windows updates (there had been a new Windows update installed the day before I first noticed this issue), tried opening other LO components (none will open), checked for Corrupt user profile, checked Graphics Related Issues (Skia), inserted UseSkia text string, inserted OpenGL and Closed GL text string, tried opening in safe-mode, looked for other reported bugs. None of this has worked!! I don't know what to do next. I will have to try and open my document in MS Word 2010 to keep on with my work. HELP!!! I prefer to be using LO though.

Steps to Reproduce:
1.refer 'Description' above
2.
3.

Actual Results:
not successful

Expected Results:
Nothing


Reproducible: Couldn't Reproduce


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
I can't open LO to use Help.
I am not clear what to select at 'Hardware'....64-bit operating system, x64-based processor (is this what you need?)
Comment 1 Tracy 2022-05-24 13:33:33 UTC 
Created attachment 180338 [details]
crash report
Comment 2 V Stuart Foote 2022-05-24 13:42:29 UTC 
delete your LibreOffice user profile found at

c:\Users\<username>\AppData\Roaming\LibreOffice

Then launch. If it crashes then let us know.  If not, first thing open 'Tools' -> 'Options' dialog and on the 'View' panel check the box 'Force Skia software rendering'. OK out and restart LibreOffice.  That removes Skia/Vulkan rendering as an issue (it can cause start up issues with the graphics testing it performs).

If deleting user profile clears it up, great. If not, will need a bit more effort--LibreOffice runs without issue on Windows 10, just not at the moment on your system.
Comment 3 Tracy 2022-05-25 04:10:29 UTC 
I have deleted my LO user profile. LO is still not launching.
Comment 4 Martin Srdoš 2022-05-25 19:04:42 UTC 
Check taskmanager, when soffice.bin or another soffice process is there. Also try to reinstall libreoffice. If do you have a antivirus, stop him.
Comment 5 Tracy 2022-05-26 07:18:12 UTC 
(In reply to Martin Srdoš from comment #4)
> Check taskmanager, when soffice.bin or another soffice process is there.
> Also try to reinstall libreoffice. If do you have a antivirus, stop him.

Martin, I am not clear on what you are saying about taskmanager. How will soffice.bin or soffice be in taskmanager if LO won't open at all?
Also, are you suggesting that I disable my antivirus at the time I am reinstalling LO?
Comment 6 Martin Srdoš 2022-05-26 07:42:11 UTC 
I have a lot of experience with antivirus. Sometimes the programs can destroy nicely :-)
About the task manager, it was only for 100% that the software don't really run. If it is so, I would start with the reinstall first and also with what Stuart said, delete the user profile.
Comment 7 Tracy 2022-05-26 07:47:51 UTC 
(In reply to Martin Srdoš from comment #6)
> I have a lot of experience with antivirus. Sometimes the programs can
> destroy nicely :-)
> About the task manager, it was only for 100% that the software don't really
> run. If it is so, I would start with the reinstall first and also with what
> Stuart said, delete the user profile.

Thank you Martin. I will try what you have suggested.
Comment 8 Tracy 2022-06-15 12:08:38 UTC 
(In reply to Martin Srdoš from comment #6)
> I have a lot of experience with antivirus. Sometimes the programs can
> destroy nicely :-)
> About the task manager, it was only for 100% that the software don't really
> run. If it is so, I would start with the reinstall first and also with what
> Stuart said, delete the user profile.

Disabling AntiVirus, then reinstalling LO was successful. Thank you for your help.
Comment 9 Timur 2022-06-15 15:11:13 UTC 
Fixed is for a commit, from code side this is NotOurBug.
Comment 10 Timur 2022-06-15 18:12:29 UTC 
*** Bug 149577 has been marked as a duplicate of this bug. ***
Comment 11 Timur 2022-06-16 07:32:28 UTC Comment hidden (obsolete)