Bug 151672

Summary:	LIBRE OFFICE WILL NO LONGER OPEN FOLLOWING A WINDOW 11 UPDATE 2 DAYS AGO
Product:	LibreOffice	Reporter:	Dundin <portwaymp>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	serval2412
Priority:	medium
Version:	7.3.6.2 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description Dundin 2022-10-21 06:12:12 UTC

Description:
1. OS. WINDOWS 11  - LIBRE OFICE 7.3.6.2
2. ON CLICKING THE LO ICON THE OPENING LO COMMUNITY WINDOW FLASHES ON AND OFF AND DOES NOT OPEN.
3. RESTARTED THE COMPUTER BUT THE SAME HAPPENS
4. UNINSTALLED LO AND REINISTALLED LO 7.3.6.2. THE SAME HAPPENS
5. UNINSTALLED LO AND REINSTALLED LO 7.2 THE SAME HAPPENS
6. THE SAME HAPPENS ON MY WIFE'S COMPUTER

Steps to Reproduce:
1.SWITCHED OFF THE COMPUTER
2.REINSTALLED LO 7.6,3,2
3.REINSTALLED EARLER VERSION LO7.2

Actual Results:
LO IS UNABLE TO OPEN, THE UPSTART WINDOW FLASHING ON AND OFF REPEATEDLY. THE ONLY WAY TO STOP THE FLASHING IS TO SWITCH OFF THE COMMPUTER. THE SAME HAPPENS ON MY WIFE¨S COMPUTER

Expected Results:
TO BE ABLE TO OPEN LO


Reproducible: Always


User Profile Reset: No



Additional Info:
I CAN'T ACCESS MY PROFILE IN LO SINCE IT DOES NOT OPEN
I DON'T KNOW WHAT POENGL IS

Comment 1 Julien Nabet 2022-10-21 08:34:36 UTC

Once you've fixed your pb with uppercase, you can try to apply https://wiki.documentfoundation.org/QA/FirstSteps

Comment 2 QA Administrators 2023-04-20 03:31:22 UTC Comment hidden (obsolete)

Dear Dundin,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2023-05-21 03:16:03 UTC

Dear Dundin,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp