Bug 151799

Summary:	As soon as a document is opened when the PC is connected to the network, LibreOffice hangs.
Product:	LibreOffice	Reporter:	tittelflorian
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	NEEDINFO ---
Severity:	minor	CC:	robert, stephane.guillou
Priority:	medium
Version:	7.3.6.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
See Also:	https://bugs.documentfoundation.org/show_bug.cgi?id=42673
Whiteboard:
Crash report or crash signature:		Regression By:

Description tittelflorian 2022-10-28 08:55:50 UTC

Description:
When I open a document when the PC is connected to the network (LAN in my case), LibreOffice hangs.
If I remove the LAN cable, I can open the document without any problems.
When the document is open I can reinsert the LAN cable.

Steps to Reproduce:
1. Connect PC to network (LAN).
2. Open LibreOffice
3. Open the document by double-clicking (either with "last used document" or via Explorer)

Actual Results:
At the bottom there is a "Load document..." bar.
Later, "(no feedback)" appears in the bar at the top and the mouse pointer turns into the blue loading stop symbol
If you wait about 20 seconds, the document will open. (Without LAN it opens directly)
If I try to close LibreOffice during the long loading process, a Windows window opens with the message "LibreOffice has stopped responding".

Expected Results:
You should have opened the document directly, as you can do without a LAN cable.




Reproducible: Always


User Profile Reset: No

Additional Info:
Version: 7.3.6.2 (x64) / LibreOffice Community
Build ID: c28ca90fd6e1a19e189fc16c05f8f8924961e12e
CPU threads: 12; OS: Windows 10.0 Build 19044; UI render: Skia/Vulkan; VCL: win
Locale: de-DE (de_DE); UI: de-DE
Calc: CL

Comment 1 Robert Großkopf 2022-11-12 15:40:57 UTC

Never seen such a behavior in any LO-Version, special LO 7.3.6.2, but system is OpenSUSE Linux 64bit rpm here.

Have changed hardware, because the bug has been reported for x64.

Comment 2 Robert Großkopf 2022-11-13 07:26:33 UTC

Did you load Remote Files before? Then try by "Clear Recent Documents".

Also try by starting through "Help" → "Restart in Safe Mode…".

Last chance: Reset you user profile. Path to the profile could be found through
"Tools" → "Options" → "LibreOffice" → "Paths". Should be something like …libreoffice/4… Rename '4' to '4old'.

Comment 3 Stéphane Guillou (stragu) 2023-11-29 22:23:17 UTC

Do you have a printer on that network? Does the issue depend on if the printer is available or not?
Sounds like bug 42673 to me.

Comment 4 QA Administrators 2024-05-28 03:13:55 UTC Comment hidden (obsolete)

Dear tittelflorian,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 5 tittelflorian 2024-05-29 18:25:15 UTC

(In reply to Robert Großkopf from comment #2)
> Did you load Remote Files before? Then try by "Clear Recent Documents".
> 
> Also try by starting through "Help" → "Restart in Safe Mode…".
> 
> Last chance: Reset you user profile. Path to the profile could be found
> through
> "Tools" → "Options" → "LibreOffice" → "Paths". Should be something like
> …libreoffice/4… Rename '4' to '4old'.

I followed all of your steps back then. Unfortunately, this did not resolve the issue.


(In reply to Stéphane Guillou (stragu) from comment #3)
> Do you have a printer on that network? Does the issue depend on if the
> printer is available or not?

The problem was not printer related.


I would like to apologize for my inactivity. I have been using a different Office application for a while now, so the bug is no longer relevant to me.
I would also like to thank you very much for your help.
I will now actively follow this post and, if necessary, help to fix the bug. But as I said, I no longer have the application and the error is no longer relevant to me.

Kind regards,
tittelflorian

Comment 6 Stéphane Guillou (stragu) 2024-05-30 00:10:05 UTC

(In reply to tittelflorian from comment #5)
> (In reply to Stéphane Guillou (stragu) from comment #3)
> > Do you have a printer on that network? Does the issue depend on if the
> > printer is available or not?
> The problem was not printer related.
Do you mean that you checked if a printer is listed in you system's configuration depending on if you are connected or not? To be clear: I know that your issue didn't involve using a printer, but bug 42673 is often the cause of such a hang and is related to network devices being unavailable when LO start up.

> I would like to apologize for my inactivity. I have been using a different
> Office application for a while now, so the bug is no longer relevant to me.
No problem.

> I would also like to thank you very much for your help.
Thanks for yours!

> I will now actively follow this post and, if necessary, help to fix the bug.
If you want to help, please install a recent version (24.2), test again if the issue persists, and if it does, double-check that network printer thing (is there one that Windows lists as an unavailable network printer? Does removing that printer resolve the issue?).

> But as I said, I no longer have the application and the error is no longer
> relevant to me.
If you don't have LO installed anymore and don't plan to install it again, we might have to close the report as "resolved - insufficient data".