Bug 152216

Summary: Application crash, everytime, when i "start" presentation (no matter how .. -from menu or via commandline)
Product: LibreOffice Reporter: rmc
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: normal CC: stephane.guillou
Priority: medium    
Version: 6.3.5.2 release   
Hardware: All   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:

Description rmc 2022-11-25 13:42:16 UTC 
Description:
I tried clean install W11 pro CZ, clean installation W10 pro CZ, update drivers, check system integrity and different versions of LibreOffice (6.3.5.2, 7.3.7 x86 and x64) and always the same result:

Název chybující aplikace: soffice.bin, verze: 7.4.2.3, časové razítko: 0x6344a082
Název chybujícího modulu: ucrtbase.dll, verze: 10.0.19041.789, časové razítko: 0x82dc99a2
Kód výjimky: 0xc0000409
Posun chyby: 0x0009eddb
ID chybujícího procesu: 0x1ae4
Čas spuštění chybující aplikace: 0x01d900153594cbfe
Cesta k chybující aplikaci: C:\Program Files (x86)\LibreOffice\program\soffice.bin
Cesta k chybujícímu modulu: C:\Windows\System32\ucrtbase.dll
ID zprávy: ab20d1f6-f907-461b-9e3a-dc33b3b7a7ad
Úplný název chybujícího balíčku: 
ID aplikace související s chybujícím balíčkem: 

When i run presentation via RDP, application worked normally. I suspect a problem with 4K resolution.

Steps to Reproduce:
1. get computer MSI Cubi N JSL (MS-B0A1) (Intel(R) Pentium(R) Silver N6000 @ 1.10GHz / 4GB RAM)
2. instal clean OS and LibreOffice
3. connect 4K display and run presentation.

Actual Results:
application start for few seconds and disappear

Expected Results:
run in loop


Reproducible: Always


User Profile Reset: No

Additional Info:
Version: 7.4.2.3 (x86) / LibreOffice Community
Build ID: 382eef1f22670f7f4118c8c2dd222ec7ad009daf
CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win
Locale: cs-CZ (cs_CZ); UI: cs-CZ
Calc: threaded
Comment 1 Stéphane Guillou (stragu) 2022-11-25 14:01:50 UTC 
Hi rmc
- Do you mean a start the slideshow presentation in Impress?
- Does it happen with a file in particular? If so, please provide an example file.
- Finally, please try version 7.4.3 that was just released to see if it solves your issue.

Thank you!
Comment 2 Julien Nabet 2022-11-25 16:20:23 UTC 
In addition to what Sébastien proposed, you can give a try at https://wiki.documentfoundation.org/QA/FirstSteps
Comment 3 rmc 2022-11-26 14:42:52 UTC 
(In reply to Stéphane Guillou (stragu) from comment #1)
> Hi rmc
> - Do you mean a start the slideshow presentation in Impress?
> - Does it happen with a file in particular? If so, please provide an example
> file.
> - Finally, please try version 7.4.3 that was just released to see if it
> solves your issue.
> 
> Thank you!

Yep i mean "start the slideshow presentation in Impress".
O.K. i tried new 7.4.3 x64 version first and it works. Then this post is now irrelevant.
Case closed. 
Thank you.