| Summary: | LibreOffice Draw crashes as soon as I begin to create a drawing | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | toddfirkins <toddfirkins> |
| Component: | Draw | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED INSUFFICIENTDATA | ||
| Severity: | normal | CC: | miguelangelrv, serval2412, telesto |
| Priority: | medium | ||
| Version: | 7.4.3.2 release | ||
| Hardware: | x86-64 (AMD64) | ||
| OS: | Windows (All) | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
| Attachments: | Screen shot of Windows Event log that correlates to crash time | ||
Please test with a clean profile, Menu/Help/Restart in Safe Mode If it doesn't work, please test modifying the options for Menu/Tools/LibreOffice/View/Graphics Output, like Skia. Thank you m.a.riosv. The program works as expected in Safe mode. Any idea when I can run it in unsafe mode without it crashing? :) Could you apply https://wiki.documentfoundation.org/QA/FirstSteps and more specifically https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28_Skia_.29 ? On the safe mode initial screen, clear the profile and exit safe mode. Dear toddfirkins@hotmail.com, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping Dear toddfirkins@hotmail.com, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp |
Created attachment 183986 [details] Screen shot of Windows Event log that correlates to crash time I contributed $25 dollars and downloaded the Windows version of LibreOffice on 12/3/2022. I wanted to use Draw specifically. Unfortunately, shortly after I begin to use it, regardless of what drawing tool I'm using. The program will just suddenly disappear, and when restarted, it produces dialog boxes about recovered documents but they are blank. Also, sometimes the program begins to display strange characters throughout the Window the Libreoffice is running in, then it crashes and disappears. This it the first time I have installed Libre Office on Windows. It seems to work fine On Linux.