| Summary: | Writer crashes when scrolling a large document with mouse wheel | ||
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| Product: | LibreOffice | Reporter: | Ondrej Neff <ondrejneff> |
| Component: | Writer | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED INSUFFICIENTDATA | ||
| Severity: | normal | CC: | miguelangelrv, serval2412, stephane.guillou |
| Priority: | medium | ||
| Version: | 7.3.7.2 release | ||
| Hardware: | x86-64 (AMD64) | ||
| OS: | Windows (All) | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
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Description
Ondrej Neff
2022-12-17 18:28:27 UTC
Please test with a clean profile, Menu/Help/Restart in Safe Mode Following Mario's comment, you can find more details here: https://wiki.documentfoundation.org/QA/FirstSteps Sounds similar to bug 149849 and bug 148989, both in "need info" state. The problem is that scrolling causes the entire Libre Office Writter and all open text files to crash once the text file is large. Typically for me 500k characters or more. I can't move around in it other than via the page up and page down keys. It is on the edge of usability. I've been using Libre Office (before that Oen Office) for maybe twenty years, but it only makes it to the latest upgrade. (In reply to Ondrej Neff from comment #4) > The problem is that scrolling causes the entire Libre Office Writter and all > open text files to crash once the text file is large. Typically for me 500k > characters or more. I can't move around in it other than via the page up and > page down keys. It is on the edge of usability. I've been using Libre Office > (before that Oen Office) for maybe twenty years, but it only makes it to the > latest upgrade. Ok but you tell nothing about tests indicated in comment 1 and 2. Yes I am getting this error frequently when scrolling with my mouse. It is as if the event processing is overwhelmed or a buffer overflows. I even turned off the jre and changed the number of undo to 20 from 100 as per other suggestions. Also changed to safe mode and all that - same issue. I changed to Libre Writer from OpenOffice because of this very issue. It is so annoying. Now I backup and save every 10 minutes. Current writer document has many images - roughly 31 at this time, 32,500 characters, pages 44. Let's revert version since it must correspond to the earliest affected. Ondrej first mentioned version 7.3.7.2, so using that as earliest. Ondrej, can you check if you can see the same issue in safe mode? Go to Help > Restart in safe mode > Continue in safe mode. Tom seems to have the same issue in safe mode, so I want to rule out it being related to Skia/Vulkan for what you first reported, Ondrej. Tom, are you saying you were seeing the same issue in OpenOffice? If possible, attaching an example file would be great for others to test. Dear Ondrej Neff, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping Dear Ondrej Neff, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp |