Bug 154373

Summary: LibreOffice 7.5.1.2 crashes (fails to open) after successful install
Product: LibreOffice Reporter: Timi Agama <timi.agama>
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED NOTABUG    
Severity: normal CC: miguelangelrv
Priority: medium    
Version: 7.5.1.2 release   
Hardware: x86 (IA32)   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:

Description Timi Agama 2023-03-24 18:51:46 UTC 
Description:
After successfully installing LibreOffice 7.5.1.2 I double click on the desktop icon. Nothing happens.

In the Windows Event Log I see the following error.

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ***
Description:
Faulting application name: soffice.bin, version: 7.5.1.2
Faulting module name: cppu3.dll, version: 7.5.1.2
Exception code: 0xc0000005
Fault offset: 0x000000000002115e


Windows Details
Edition:	Windows 10 Pro
Version:	22H2
OS build:	19045.2728
Experience:	Windows Feature Experience Pack 120.2212.4190.0


Hardware Details
Processor:	Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz

Steps to Reproduce:
1. Download and install LO 7.5.1.2
2. Doubleclick on the desktop icon to launch it

When LO fails to launch, try safe mode

3. Go to Windows menu and launch LO in safe mode

Actual Results:
LO failed to load. From a user perspective, nothing happens when you try to start LO.

Expected Results:
LO should load normally.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Because LO did not load I do not have access to any information apart from the Windows Error Log.

Please note: I could not reset my user profile because when I tried launching LO in safe mode it still crashed.
Comment 1 m_a_riosv 2023-03-24 23:46:17 UTC 
Take a look if LibreOffice is in 'Aggregate / Delete programs'
If so, try to modify -> repair.

If it doesn't work, try to uninstall and reinstall again.
Comment 2 Timi Agama 2023-03-27 12:55:11 UTC 
(In reply to m.a.riosv from comment #1)
> Take a look if LibreOffice is in 'Aggregate / Delete programs'
> If so, try to modify -> repair.
> 
> If it doesn't work, try to uninstall and reinstall again.

That worked (although the typo had me confused for a bit).Thanks a whole lot.

For anyone else who encounters this problem... 

Simply go to Windows Settings -> Add/Remove programs and then follow the instructions above.
Comment 3 Timi Agama 2023-03-27 12:56:35 UTC 
The issue is resolved.