Bug 154406

Summary: Euro symbol not printed with FinePrint
Product: LibreOffice Reporter: Laurens <laurens>
Component: WriterAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED NOTOURBUG    
Severity: normal CC: dgp-mail
Priority: medium    
Version: 7.3.6.2 release   
Hardware: x86-64 (AMD64)   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Attachments: The Universe font

Description Laurens 2023-03-26 19:15:52 UTC 
Description:
The euro symbol is not printed with the font "Universe".

When the document is opened with Ms Word 2021 (Ms Office Pro Plus 2021) the euro symbol is printed correctly.
When the font of the euro symbol is changed to Arial it is printed correctly in both Word and Writer.

Note that the character is not omitted, just not printed, the space is occupied (just white).

Steps to Reproduce:
1. Type euro symbol (€)
2. Set font to Universe
3. Print document

Actual Results:
Euro symbol (€) was not printed but white-space instead.

Expected Results:
Euro symbol (€) printed with other text.


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 7.3.6.2 (x64) / LibreOffice Community
Build ID: c28ca90fd6e1a19e189fc16c05f8f8924961e12e
CPU threads: 24; OS: Windows 10.0 Build 19044; UI render: Skia/Vulkan; VCL: win
Locale: nl-NL (nl_NL); UI: en-GB
Calc: threaded
Comment 1 Laurens 2023-03-26 19:16:51 UTC 
Created attachment 186235 [details]
The Universe font
Comment 2 Dieter 2023-04-06 22:16:35 UTC 
Laurens, could you please retest with LO 7.5.2? Is the bug still present there?
=> NEEDINFO
Comment 3 Robert Großkopf 2023-04-07 07:39:02 UTC 
Tested this one with attached font.
Could print it well with LO 7.3.6.2, also 7.5.2.2.
Euro will always be printed under OpenSUSE 15.4 64bit rpm Linux.

Version: 7.3.6.2 / LibreOffice Community
Build ID: c28ca90fd6e1a19e189fc16c05f8f8924961e12e
CPU threads: 6; OS: Linux 5.14; UI render: default; VCL: kf5 (cairo+xcb)
Locale: de-DE (de_DE.UTF-8); UI: de-DE
Calc: threaded

Might be a special Windows bug.
Comment 4 Laurens 2023-04-07 17:56:16 UTC 
@Dieter I tested 7.5.2.2 and the result is the same, no euro symbol printed.

I had time to test some further and discovered that the bug can be narrowed down to FinePrint as the euro symbol did print OK on other printers I have installed. 

Overlooked this as the fact that the euro symbol was printed correctly from Ms Word 2021 to FinePrint put me on the wrong track.

Tested with:

From LO 7.5.2.2 to:
FinePrint 6.11: Fail
Brother DCP-L2550DN: OK
Brother DCP-L2550DN BR-Script3: OK
CutePDF Writer: OK
PDF24: OK
Microsoft Print to PDF: OK

From Ms Word 2021 to:
FinePrint 6.11: OK
Brother DCP-L2550DN: OK
Brother DCP-L2550DN BR-Script3: OK
CutePDF Writer: OK
PDF24: OK
Microsoft Print to PDF: OK

So it seems FinePrint is the only printer that does not print the euro symbol. However, I still wonder why it does print it when printed from Word.
Comment 5 QA Administrators 2023-04-08 03:25:40 UTC Comment hidden (obsolete)
Comment 6 Dieter 2023-04-08 05:02:33 UTC 
(In reply to Laurens from comment #4)
> From LO 7.5.2.2 to:
> FinePrint 6.11: Fail

As far as I can see (https://fineprint.com/), version 6.11 is not the actual version. Is it possible for you, to update FinePrint and retest?

=> NEEDINFO
Comment 7 Laurens 2023-04-11 17:32:12 UTC 
My FinePrint (FP) license is only valid for v6.x, so it's not possible to upgrade unless I buy a new license.

I did however test the newest available FP version 11.35 (trial version) in a VM with LO 7.5.2.2 and it worked, the euro symbol was printed correctly to FP.

So it seems a bug with FinePrint v6 (and possibly other older versions) and LO 7.x, I can understand that no development resources will be spent on that. Still curious however as to why FP v6 does print the euro symbol when the same document is printed from Ms Word 2021.
Comment 8 QA Administrators 2023-04-12 03:21:14 UTC Comment hidden (obsolete)
Comment 9 Dieter 2023-04-12 09:24:29 UTC 
(In reply to Laurens from comment #7)
> I did however test the newest available FP version 11.35 (trial version) in
> a VM with LO 7.5.2.2 and it worked, the euro symbol was printed correctly to
> FP.

So it looks to me like a bug in older version of FinePrint and not a bug in LO. So I close this bug. feel free to change it back to UNCONFIRMED with a short reasoning, if you disagree.