Bug 155084

Summary:	LibreOffice Writer crashes when there's too many images
Product:	LibreOffice	Reporter:	ChandraSystem <chandrasystem>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	hossein, miguelangelrv, serval2412, telesto
Priority:	medium
Version:	7.4.6.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	129062, 133092

Description ChandraSystem 2023-04-29 18:20:36 UTC

Version: 7.4.6.2 (x64) / LibreOffice CommunityBuild ID: 5b1f5509c2decdade7fda905e3e1429a67acd63dCPU threads: 12; OS: Windows 10.0 Build 19044; UI render: Skia/Vulkan; VCL: winLocale: es-ES (es_ES); UI: es-ESCalc: CL

132 images in a 44-page document. Most of them are small screenshots of the region I refer to in the explanation (a dialog, a button...): I am learning to use Ableton Live 11 Suite and I use these screenshots to illustrate what button I have to press or what does an on-screen equalizer look like. I capture it with "Snip & Sketch" App on Windows 10 64-bit.

The size of the images rarely exceeds 344 x 272 pixels. They are usually smaller and rarely bigger. They are NEVER half-screen or full-screen captures (it wouldn't make sense, I always focus on small sections).

LibreOffice Writer hangs when I scroll up and down parts of the document with images. If I do it very, very slowly, it doesn't usually crash, but if I go faster, the crash is inevitable. It just closes, without any warning.

I disabled the backups in case they had something to do with the crashes, but everything remains the same. This doesn't seem to help.

Thank you so much.

Comment 1 ChandraSystem 2023-04-29 18:28:30 UTC

Bugs similar to this have been reported on eddit.com/r/libreoffice for a year now:

https://www.reddit.com/r/libreoffice/comments/uq7q3w/libreoffice_writer_crashes_when_theres_too_many/

Comment 2 m_a_riosv 2023-04-30 00:42:05 UTC

Please paste here the information on Menu/Help/About LibreOffce (There is an icon to copy)

And please test in safe mode, Menu/Help/Restart in Safe Mode

Comment 3 Telesto 2023-04-30 05:29:22 UTC

Something to try: 
Menu -> Tools -> Options -> View -> Check 'Force Skia Software Rendering'. Press OK and restart

Does it still crash?

Comment 4 Julien Nabet 2023-04-30 07:48:34 UTC

You can try https://wiki.documentfoundation.org/QA/FirstSteps

Comment 5 ChandraSystem 2023-04-30 12:28:06 UTC

(In reply to m.a.riosv from comment #2)
> Please paste here the information on Menu/Help/About LibreOffce (There is an
> icon to copy)
> 
> And please test in safe mode, Menu/Help/Restart in Safe Mode

It's already pasted in the first comment. Thank you.

Comment 6 ChandraSystem 2023-04-30 12:33:50 UTC

(In reply to Telesto from comment #3)
> Something to try: 
> Menu -> Tools -> Options -> View -> Check 'Force Skia Software Rendering'.
> Press OK and restart
> 
> Does it still crash?

It doesn't seem to crash anymore. I'll leave the 'Force Skia Software Rendering' option on.
Thank you very much, Telesto!

Comment 7 Julien Nabet 2023-04-30 12:51:21 UTC

(In reply to ChandraSystem from comment #6)
> ...
> It doesn't seem to crash anymore. I'll leave the 'Force Skia Software
> Rendering' option on.
> Thank you very much, Telesto!

Could you just apply this part?
https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_)
In brief:
- check you got last version of graphic driver
- if it isn't the case, update it and give a new try
in both case, if you still got the pb, please attach skia.log so we can blacklist this card for Skia rendering.

Hossein: I put you in cc just you can see a typical case about what we have some time with Skia. Don't hesitate to uncc yourself afterwards :-)

Comment 8 Julien Nabet 2023-05-03 20:14:25 UTC

You put the bugtracker to FIXED but without telling anything.

Does it work but only with Skia software rendering (so the pb is still there and we need skia.log) or did you update graphic driver and it works now (so it's not FIXED but WFM for "Works For Me" since there's no fix in LO for this bugtracker) ?

Comment 9 Julien Nabet 2023-05-21 08:07:09 UTC

No feedback, let's put this one to WFM then.