Bug 155191

Summary:	LibreOffice Writer crashes frequently on new installation
Product:	LibreOffice	Reporter:	Ann Marie Thomas <amt.tetelestai>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	ilmari.lauhakangas, miguelangelrv, serval2412, telesto
Priority:	medium
Version:	7.4.6.2 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Attachments:	About screen

Description Ann Marie Thomas 2023-05-08 14:35:57 UTC

Description:
I installed Libre Office on my new laptop. I had no problem on my previous laptop. I use Writer heavily. It crashes frequently every time I use it. Always recovers docs after reopening, but necessitates remembering to save after every action.

Steps to Reproduce:
1.Editing document. No specific operation identified
2.
3.

Actual Results:
Writer freezes and a few seconds later closes down.

Expected Results:
Not to crash


Reproducible: Always


User Profile Reset: No

Additional Info:
No other information. Happens on various documents at various times

Comment 1 m_a_riosv 2023-05-08 15:28:33 UTC

Please paste here the information on Menu/Help/About LibreOffce (There is an icon to copy)

Comment 2 Telesto 2023-05-08 19:43:55 UTC

If the Menu -> Help -> About shows under "User Interface" mentions Skia/Vulkan:

Go to: Menu -> Tools -> Options -> View -> Check Force Skia Software rendering. Press OK and restart.

Comment 3 Ann Marie Thomas 2023-05-12 15:03:05 UTC

Done as instructed and restarted

Comment 4 Buovjaga 2023-05-16 16:41:25 UTC

(In reply to Ann Marie Thomas from comment #3)
> Done as instructed and restarted

So how did it go? We are still waiting for the Help - About info as well.

Comment 5 Ann Marie Thomas 2023-05-17 10:19:12 UTC

Created attachment 187349 [details]
About screen

Comment 6 Buovjaga 2023-05-17 10:24:41 UTC

(In reply to Ann Marie Thomas from comment #5)
> Created attachment 187349 [details]
> About screen

Ok, that's a screenshot. You could have just clicked the button to copy the version information as text.

We can see that you don't use Skia/Vulkan at this time. Were you using it before? Did deactivating it help with the crashes?

Comment 7 Ann Marie Thomas 2023-05-17 10:28:25 UTC

The fix was applied as instructed and there have been no crashes since.
I don't know what Skia/Vulkan is, but I did the rendering.

Comment 8 Buovjaga 2023-05-17 10:34:10 UTC

That is interesting to hear. If possible, please copy the contents of the file
C:\Users\User\AppData\Roaming\LibreOffice\4\cache\skia.log

into a comment. The "User" directory would be your own user name.

Comment 9 Julien Nabet 2023-05-21 08:04:51 UTC

Ann Marie: could you apply https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_) ?

Comment 10 Ann Marie Thomas 2023-05-24 19:21:02 UTC

Entry says  If there is other or even "UI Render: Skia/Raster" instead, it usually means the symptoms aren't caused by Skia, and the rest isn't applicable.
Help/About has "UI Render: Skia/Raster"
Problem has not recurred since original fix applied.

Comment 11 Julien Nabet 2023-05-24 19:27:29 UTC

Perhaps I wrongly understood but it seems you had some problem when you were using Skia/Vulkan and you've got no more pb when using Skia/Raster.

If you got last version of your graphic driver, it would be interesting you follow this part:
"If the issue is gone, locate <user profile>/cache/skia.log, and attach it to the bug report. This will help the development team assess whether the issue could be with the Skia/Vulkan implementation in your system, or within LibreOffice."

Meanwhile let's rather put this one to WFM rather than FIXED.