Bug 155222

Summary:	Crash during normal typing!
Product:	LibreOffice	Reporter:	Selene <selene96>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	stephane.guillou
Priority:	medium
Version:	7.5.3.2 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description Selene 2023-05-09 22:22:05 UTC

Description:
Every day, at least twice a day, the program shuts itself. After range of time that goes from 10 seconds to 1 minute, meanwhile the page is completely frozen, it crushes. I try to restore the file, but its always missing the phrases I wrote right before the crush.

Steps to Reproduce:
1. Write
2. Write
3. Write

Actual Results:
Program will froze whenever it wants, the crush.

Expected Results:
Not crushing more than twice a day, every day


Reproducible: Always


User Profile Reset: Yes

Additional Info:
I couldn't find an answer appropriate for my problem

Comment 1 Stéphane Guillou (stragu) 2023-05-09 22:55:12 UTC

Thank you for the report, Selene.
Can you please:
- tell us which component crashes. I assume it is Writer?
- paste here the version information copied from Help > About LibreOffice
- test if using "force software rendering" resolved your issue. You can turn it on in: Tools > Options > LibreOffice > View

Comment 2 QA Administrators 2023-11-06 03:13:36 UTC Comment hidden (obsolete)

Dear Selene,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2023-12-07 03:18:22 UTC

Dear Selene,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp