Bug 155492

Summary:	.DOC and .DOCX files do not display correctly
Product:	LibreOffice	Reporter:	Tim Johnson <tim>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	stephane.guillou, telesto, tim
Priority:	medium
Version:	7.5.1.2 release
Hardware:	x86-64 (AMD64)
OS:	Linux (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Attachments:	The Word document sent to me which has affected text comparison between LO 7.5.3 and Office 365

Description Tim Johnson 2023-05-25 15:03:34 UTC

Description:
Word documents I receive regularly do not display correctly - they are illegible as most of the text is replaced with random squiggles and letters.
Sometimes (but not always) the text appears if you print the document.
Sometimes (but not always) the text appears if you convert to PDF.

Steps to Reproduce:
1.Open Word attachment
2.Look at it on the screen
3.

Actual Results:
1. Open Word document
2. Look at it on the screen

Expected Results:
Unable to see the text in the document


Reproducible: Always


User Profile Reset: Yes

Additional Info:
The text should have been visible

Comment 1 Tim Johnson 2023-05-25 15:06:08 UTC

Created attachment 187500 [details]
The Word document sent to me which has affected text

Comment 2 Stéphane Guillou (stragu) 2023-05-25 15:26:38 UTC

Created attachment 187501 [details]
comparison between LO 7.5.3 and Office 365

Using attachment 187500 [details], I can not reproduce your issue on:

Version: 7.5.3.2 (X86_64) / LibreOffice Community
Build ID: 9f56dff12ba03b9acd7730a5a481eea045e468f3
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-AU (en_AU.UTF-8); UI: en-US
Calc: threaded

See attached comparison between LO and Office 365.
Can you please:
- update to the latest version of 7.5: https://www.libreoffice.org/download/download-libreoffice/
- if the issue persists, share a screenshot of the difference between the two apps
- and paste here the information copied from Help > About LibreOffice

Thank you!

Comment 3 Telesto 2023-05-25 20:09:35 UTC

It probably caused by font substitution, so it might be a (system) font issue

Comment 4 Tim Johnson 2023-06-03 13:47:54 UTC

Thanks for your help and suggestions.  I decided that asking the Secretary to use a brand new template with only Arial font text would be the much more straightforward solution (especially as I couldn't understand some of the "solutions" I've been presented with).
Thanks again.

Comment 5 Stéphane Guillou (stragu) 2023-06-07 22:19:44 UTC

Thanks Tim. Setting the resolution to "works for me" instead, as "fixed" is for when a code patch fixes the issue.