Bug 156747

Summary: Unsaved files not recovering on the next launch
Product: LibreOffice Reporter: jd4359
Component: WriterAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED INSUFFICIENTDATA    
Severity: normal CC: buzea.bogdan, miguelangelrv, telesto
Priority: medium    
Version: 7.5.4.2 release   
Hardware: All   
OS: Windows (All)   
Whiteboard:
Crash report or crash signature: Regression By:

Description jd4359 2023-08-11 19:30:20 UTC 
Description:
I am on version 7.5.4.2. I used to use version 5 couldnt say with sub version a lot. And i use to open up a dozen or so documents at a time, write some notes. Then i would turn off my computer, the next day, it would recover all those files perfectly fine. I did this daily for ages without issue. Had to reinstall windows recently and since then upgraded to the latest version and now it will still show the recover option when i launch libre office writer, however it just recovers a blank document with the (remote) in brackets, which again i never had during version 5, i never saw (remote) anywhere. Yes i know it is my fault for not saving however, this issue basically means the recovery system is not working, and i do not know if existing documents i have recovered recently have actually saved the changes or not, as i bounce between documents often i forget what changes i made recently. 

Steps to Reproduce:
1.turn off the computer with unsaved writer documents open.
2.turn on computer and open writer
3."successfully" recover those files, but instead it just opens blank remote files

Actual Results:
Any unsaved documents show up in the recovery window and show successful recovery but instead are replaced with empty (remote) documents and the unsaved documents are lost. 

Expected Results:
As before in version 5. whatever it should successfully recover the unsaved documents, open them all back up with all the data still there as it used to. 


Reproducible: Always


User Profile Reset: No

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: TextDocument
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: yes

I did not try resetting the user profile yet as i did not know that was a thing, and to test properly would require restarting windows and that would mean redoing this bug report, which is still relevant even if it ends up beign a user profile corruption issue. If its possible to update and add more information to this bug report later i can add to it if that did fix it.
Comment 1 jd4359 2023-08-11 19:33:01 UTC 
I did just test it with ending writer via taskmanager, which would have the same effect as a system reset and the same thing happened. So it does not appear to be a user profile corruption issue.
Comment 2 m_a_riosv 2023-08-12 01:40:33 UTC 
Please test in safe mode, Menu/Help/Restart in Safe Mode

Have you enable the option for recovery?
Comment 3 jd4359 2023-08-12 19:16:43 UTC 
Okay, so i first tested it in safe mode and it did not work, However it would appear that the auto recovery option was not enabled. 

I do not know why it is disabled by default or why the default is every 10 min. 

I did not think that the recovery option was disabled because before i did the user profile reset i was still getting the recovery window appearing at launch saying everything was successfully recovering. So it appears to be a bug which shows the recovery window despite not having it enabled ? I suppose that could have been fixed via the user profile reset. 

It is unlikely that that bug was a result of it remembering some previously installed version as i freshly reinstalled windows so i am not sure what was causing the recovery windows on startup to show but not work. 

However i have now had atleast 1 successful recovery, so hopefully it remains that way from now on. Thankyou for your help. 

However i would recommend making the default settings be auto recovery enabled and at 1 min. I would also recommend allowing down to a 1 second option, essentially a live auto recovery option for instances where, you write a reminder or something out just before turning off the computer, where 1min has not elapsed.
Comment 4 BogdanB 2023-08-12 19:44:26 UTC 
Things are more complicated since some users have big files (more MB) and hundreds of images. So a save each minute would be impossible.
Comment 5 QA Administrators 2024-02-09 03:13:46 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2024-03-11 03:12:36 UTC 
Dear jd4359,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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