| Summary: | LibreOffice Calc crashes just scrolling and zooming | ||
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| Product: | LibreOffice | Reporter: | Asger <mail> |
| Component: | Calc | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED DUPLICATE | ||
| Severity: | normal | CC: | miguelangelrv, stephane.guillou |
| Priority: | medium | ||
| Version: | 7.5.8.2 release | ||
| Hardware: | x86-64 (AMD64) | ||
| OS: | Windows (All) | ||
| Whiteboard: | |||
| Crash report or crash signature: | Regression By: | ||
| Attachments: |
Video of the crash
File that was open when crashing The long file 12,000+ rows. |
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Description
Asger
2023-11-30 20:11:30 UTC
Created attachment 191168 [details]
Video of the crash
Created attachment 191169 [details]
File that was open when crashing
Thank you for the report. This sounds like bug 149527. Could you please try version 7.6? Users have reported that the issue is now resolved for them. (In reply to Stéphane Guillou (stragu) from comment #3) > Thank you for the report. > This sounds like bug 149527. > Could you please try version 7.6? Users have reported that the issue is now > resolved for them. Sorry, I really don't see the point in me installing an old version of LibreOffice on my brand new PC, I'm pretty sure the bug was there, because it was there 4 years ago, as I mentioned. Bug 149527 mention page down and I cant make libre crash using page down and page up. Anyway if you cant reproduce the bug with the file I gave you, I don't really see how you can fix the bug.;-) unless there is some kind of debugging or logging I can turn on to give you better info. I am a free time c++ programmer (for 30 years), but I have only used C++Builder. I just made the file a lot longer +10,000 rows and now I can crash it using page down and page up. Created attachment 191171 [details]
The long file 12,000+ rows.
The long file 12,000+ rows.
Sometimes this issue is in relation with the graphics card. Please can you paste the information in Menu/Help/About LibreOffice, there is an icon to copy. Test updating your graphics card driver from the vendor. (In reply to Asger from comment #4) > I really don't see the point in me installing an old version LO 7.6 is _newer_ than 7.5. I would tend to think that testing with a newer version of LO in this case is worth the effort, considering that this is a new installation of the OS and of LO. I would suggest trying also with opening LO > Calc > menu Help > Restart in Safe Mode (not to be confused with Windows Safe Mode). Once LO is in Safe Mode, try opening the problematic file and test the behavior. Whether updating LO to 7.6, or testing with a clean LO profile in LO Safe Mode, or both, reporting the results here would be appreciated. TIA. Dear Asger, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping Looking at version number, video and description, looks exactly like bug 149527. It's just the "4 years ago" that throws me off but we can assume that was a different kind of crash. Asger, should be resolved in current versions. *** This bug has been marked as a duplicate of bug 149527 *** The bug does not exist in the version I use now 7.6.5.2 Very sorry for not telling you that. Best regards Asger (In reply to Asger from comment #11) > The bug does not exist in the version I use now 7.6.5.2 > > Very sorry for not telling you that. > > Best regards > Asger Thanks for reporting back. That does match other comments :) |