Bug 158815

Summary: After downloading the latest LibreOffice update, the .msi file wouldn't open to install
Product: LibreOffice Reporter: Snoopy198989 <Snoopy198989>
Component: InstallationAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED NOTABUG    
Severity: normal CC: miguelangelrv
Priority: medium    
Version: 7.6.4.1 release   
Hardware: All   
OS: Windows (All)   
See Also: https://bugs.documentfoundation.org/show_bug.cgi?id=160142
Whiteboard:
Crash report or crash signature: Regression By:

Description Snoopy198989@gmail.com 2023-12-21 22:43:05 UTC 
Description:
After downloading the latest LibreOffice update for Windows 10 x64, the .msi file wouldn't open to install. An error would pop up stating: "The installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."

Steps to Reproduce:
1.Have windows 10 with libreoffice 7.5.3.2 installed
2.download the .msi from "https://www.libreoffice.org/download/download-libreoffice/"
3.and simply double click the .msi file to install it.

Actual Results:
I get an error message telling me: "The installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."

Expected Results:
The installer should have popped up and allowed me to install/update my current installation.


Reproducible: Always


User Profile Reset: No

Additional Info:
Resetting the UserProfile shouldn't have any relation to the .msi file installing.
Comment 1 m_a_riosv 2023-12-22 02:12:15 UTC 
No issue for me to download and open the msi file on Win11.

What browser do you use to download.
Comment 2 Snoopy198989@gmail.com 2023-12-22 10:46:43 UTC 
(In reply to m.a.riosv from comment #1)
> No issue for me to download and open the msi file on Win11.
> 
> What browser do you use to download.

I'm pretty sure I already said Firefox. but yeah, Firefox, and I keep it up to date... Oh, I just realized what the problem was, I have a program that monitors my browser and "Hijacks" anything I try to download. I have been having issues with videos (and other various files) either not finishing or saying it's finished but upon watching I can tell that it either stops abruptly or the video freezes and the audio is muted. (the other files tend to be incomplete or corrupt, tho it was primarily with videos over other files)

The program is called XDM (Xtreme Download Manager), and simply turning off the browser monitoring extension and downloading it normally I was successfully able to run it, and it installed completely fine.

I can't believe I didn't try that before, thank you for your time, I'm sorry to have taken it.