Bug 160895

Summary: LibreOffice freezes on document open
Product: LibreOffice Reporter: skybirds15b
Component: LibreOfficeAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: normal CC: lo, stephane.guillou
Priority: medium    
Version: 24.2.2.2 release   
Hardware: x86-64 (AMD64)   
OS: macOS (All)   
Whiteboard:
Crash report or crash signature: Regression By:

Description skybirds15b 2024-05-01 20:50:43 UTC 
Description:
Whenever I try to open/create a document, LibreOffice freezes and stops responding. I have tried safe mode, disabling hardware acceleration, and turning off my vpn to no change. 

Steps to Reproduce:
1.Open LibreOffice
2.Attempt to open a document
3.Freeze

Actual Results:
LibreOffice freezes. Once, the freeze resolved after several minutes, but otherwise it's permanent and I was unable to reproduce the resolution, as opposed to the freeze, which happens every time. 

Expected Results:
Document opens, editing begins. 


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 24.2.2.2 (X86_64) / LibreOffice Community
Build ID: d56cc158d8a96260b836f100ef4b4ef25d6f1a01
CPU threads: 10; OS: macOS 12.4; UI render: Skia/Raster; VCL: osx
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded
Comment 1 Stéphane Guillou (stragu) 2024-05-22 02:48:27 UTC 
Thank you for the report.

Can you please:
- test version 24.2.3 to see if it is still reproducible
- if the issue persists, backup and remove your user profile: https://wiki.documentfoundation.org/UserProfile#Manual_procedure_(all_versions)
Comment 2 Stéphane Guillou (stragu) 2024-05-22 02:49:15 UTC 
Also: does it happen with all components? Writer, Calc, Draw, Impress...?
Comment 3 skybirds15b 2024-05-22 03:32:20 UTC 
Tested the new version, still reproducible. It does happen with all components except the database. I tried safe mode and removing my user profile, but the same issue persisted.
Comment 4 steve 2024-05-23 09:09:33 UTC 
Your OS is somewhat outdated. Could you update to 12.7.5 and see if that makes a difference.

When the freeze happens and you wait for a few minutes, does LibreOffice return to usable state or are you stuck on the freeze even after lets say 5 minutes?

If the problem persists, please create the following debug information:

Spindump:

* open Activity Monitor
* search for Process Name LibreOffice
* click cogwheel icon and select Spindump
* Save Spindump output
* attach the resulting file to this report here

Process Sample:

* open Activity Monitor
* search for Process Name LibreOffice
* click cogwheel icon and select Sample Process
* Save Process Sample output
* attach the resulting file to this report
Comment 5 skybirds15b 2024-05-25 01:53:52 UTC 
Updating my OS seems to have fixed it. It's weird that I didn't update either the OS or Libre and yet this issue started.