Bug 36578

Summary:	writer freezing on windows 7 x64
Product:	LibreOffice	Reporter:	Thomas Wabner <waffel>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	critical	CC:	pmladek, tlillqvist
Priority:	medium
Version:	3.3.2 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description Thomas Wabner 2011-04-25 04:13:12 UTC

After having the same problem with OpenOffice (see http://www.oooforum.org/forum/viewtopic.phtml?t=122018) I tried to install LibreOffice. 

The writer can be started but after some keystrokes the application freeze or produces an error window. Sometimes the application cannot be started.

The only thing I can do is to kill the whole process tree.

The only thing I can see in the windows 7 event log is a critical kernel error with the ID "0xC0000035".

I have discovered this problem with OpenOffice after the last big windows update. I think it is possible that the same problem comes for LibreOffice. It is possible the C++ bugfix from microsoft but I'am very unsure here (because of my less knowledge about LibreOffice AND windows dev stuff).

Comment 1 Petr Mladek 2011-05-12 07:18:26 UTC

I have seen similar problems with LanguageTool extension. Do you have it installed? Does it help you to remove it?

It works for most other people, so it is specific to a particular environment => lovering severity a bit.

Comment 2 Thomas Wabner 2011-05-12 12:55:36 UTC

No, I'am sorry. I do not have any additional extentions or addons installed. It was a fresh and poor installation (after complete deinstallation of OpenOffice).

But for sure ... I had installed some extententions for OpenOffice (but never the language tools ... mostly some dictionaries) ... but after deinstall and complete remove from user settings they should be gone?!

I also had think of the severity ;-) ... but the problem is a blocker for me because I cannot use the program at all ... but it is ok, if you align this for your tracking needs

Comment 3 Björn Michaelsen 2011-12-23 12:05:56 UTC

[This is an automated message.]
This bug was filed before the changes to Bugzilla on 2011-10-16. Thus it
started right out as NEW without ever being explicitly confirmed. The bug is
changed to state NEEDINFO for this reason. To move this bug from NEEDINFO back
to NEW please check if the bug still persists with the 3.5.0 beta1 or beta2 prereleases.
Details on how to test the 3.5.0 beta1 can be found at:
http://wiki.documentfoundation.org/QA/BugHunting_Session_3.5.0.-1

more detail on this bulk operation: http://nabble.documentfoundation.org/RFC-Operation-Spamzilla-tp3607474p3607474.html

Comment 4 Thomas Wabner 2012-01-02 05:01:42 UTC

OK ... sorry for the late response.

Now I have installed the latest release on my Windows 7 system and I get no more such crashes/freezes. Seems the bug is gone.

I'll close this bug. Thanks for the support.