Bug 39233

Summary: Crash on saving .odt as .doc
Product: LibreOffice Reporter: Simon-Shlomo Poil <simon.shlomo>
Component: WriterAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: normal CC: bugs, sasha.libreoffice
Priority: medium    
Version: 3.4.1 release   
Hardware: x86 (IA32)   
OS: macOS (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Attachments: when saved as a .doc libre office crashes

Description Simon-Shlomo Poil 2011-07-14 11:16:52 UTC
Write crashes when saving a .odt document using File|Save as - .doc 

I have first imported the document from .doc format, and then saved it as .odt, then wanted to save it back again to .doc (for collaborators). Then Writer crashed.

Bug does not appear in Openoffice 3.3 which saved the same .odt document perfect in .doc.
Comment 1 tester8 2011-07-15 12:50:45 UTC
Can you please upload test documents ?
What is your OS and LO versions ?
Comment 2 Simon-Shlomo Poil 2011-07-16 17:50:09 UTC
sorry cannot upload the document. It contains references from endnote and word equation editor, probably it's a cross-software error. Save works fine on blank documents.

My OS is Mac OS X 10.6.8 LibreOffice 3.4.1 
OOO340m1 (Build:103)
Comment 3 Michael Meeks 2011-07-18 02:22:51 UTC
Can you cut the document down to something that still crashes - that does not contain any confidential data ? without the test document we cannot fix the bug and will have to close it - sorry.

To chop it down - delete the first 1/2 of the content, then save it as .doc, if this doesn't crash - then save as a .odt and chop the next 1/2 out of the document - repeat until you have a single element that causes the problem.

Hopefully by then the content is not confidential & you can attach.

Thanks.
Comment 4 gossrock 2011-08-04 15:13:52 UTC
Created attachment 49932 [details]
when saved as a .doc libre office crashes
Comment 5 gossrock 2011-08-04 15:18:34 UTC
I am also having the problem. I received a .doc document that had fields that needed to be filled out and the rest of the document was read-only. The fields that where to be filled out seem to be the offending bit of content in my case. 

From About:
LibreOffice 3.3.2 
OOO330m19 (Build:202)
tag libreoffice-3.3.2.2, Ubuntu package 1:3.3.2-1ubuntu5
Comment 6 gossrock 2011-08-04 15:23:06 UTC
Oh, and I noticed that this bug is for Mac but I'm on 64bit Ubuntu 11.04.
Comment 7 Björn Michaelsen 2011-12-23 12:26:38 UTC
[This is an automated message.]
This bug was filed before the changes to Bugzilla on 2011-10-16. Thus it
started right out as NEW without ever being explicitly confirmed. The bug is
changed to state NEEDINFO for this reason. To move this bug from NEEDINFO back
to NEW please check if the bug still persists with the 3.5.0 beta1 or beta2 prereleases.
Details on how to test the 3.5.0 beta1 can be found at:
http://wiki.documentfoundation.org/QA/BugHunting_Session_3.5.0.-1

more detail on this bulk operation: http://nabble.documentfoundation.org/RFC-Operation-Spamzilla-tp3607474p3607474.html
Comment 8 Björn Michaelsen 2011-12-23 17:01:22 UTC
needinfo keyword redundant by needinfo status.
Comment 9 sasha.libreoffice 2012-03-01 03:19:27 UTC
Thanks for bugreport
Please, verify: in last version of LibreOffice still reproducible?
Comment 10 Roman Eisele 2012-05-12 01:55:34 UTC
Because the original reported did not answer Björn's and Sashas's questions (comment #7, comment #9), I tried the attached sample file with LibreOffice 3.4.6 and 3.5.3.2, both on MacOS X 10.6.8 (like the original reporter). I don't get a crash, the .odt file is saved as .doc file without any errors. (Of course, the .doc file is near to empty, so the export is not perfect, but this is IMHO another issue -- this report is specifically about the crash.)

We can ignore gossrock's comments in comment #4 and comment #5, not because of the OS difference, but because gossrock says he received "a .doc document"; this report is about exporting a .odt (!) file to .doc format.

@Simon-Shlomo Poil:
Could you please try with your original .odt file (not the attached cut-down version) if the crash is fixed for you with LibreOffice 3.5.3.2 (or better)? This would be very helpful, thank you very much!

@Sasha:
Just in case that Simon-Shlomo Poil is not listening anymore and does not answer: could you try if the crash is fixed for you, too? Thank you!

If we can't reproduce the crash anymore, I think we can savely close this report. (If the issue ever turns out to be reproducible again, under special circumstances etc., we can always re-open it!) Just wanting to reduce the number of dead needinfo reports ...
Comment 11 sasha.libreoffice 2012-05-12 02:01:32 UTC
not reproducible crash when saving to doc attachment in 3.3.4 and 3.5.3 on Fedora 64 bit
Comment 12 Simon-Shlomo Poil 2012-05-12 14:45:54 UTC
Hi

I am still listening. However, this bug appeared long time ago, and I have not bumped into it in newer versions.

It also a bit difficult bug to report, because I cannot upload my work documents for testing. And as I wrote the crash didn't happen when the document was cut down.

I think it is safe to close the bug.
Comment 13 sasha.libreoffice 2012-05-14 01:49:56 UTC
Thanks for reply. Changing to WorksForMe