Bug 41710

Summary:	Mail merge configuration wording leads users to use wrong or nonexistent smtp port
Product:	LibreOffice	Reporter:	Allan Jacobs <jacobsallanster>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INVALID
Severity:	normal	CC:	sasha.libreoffice
Priority:	medium
Version:	3.4.3 release
Hardware:	All
OS:	All
Whiteboard:
Crash report or crash signature:		Regression By:

Description Allan Jacobs 2011-10-12 00:48:19 UTC

The context for this is
Tools->Options
LibreOffice Writer->Mail Merge E-mail

The wording in the dialog should be 'Use secure connection (TLS)' instead of what is there now: 'Use secure connection (SSL)'.

587 is the usual port assignment for smtp servers that use TLS.  465 is the port assignment when SSL is used. gmail users are normally directed to use SSL port 465.  It takes some detective work to find that TLS is supported at port 587.  Many mail services only provide SSL and do not offer TLS (Yahoo, for example).

The wording of the options dialog does not make the distinction clear and encourages use of LibreOffice with mail servers where it is bound to fail.

If a user attempts the following in LibreOffice:

Use secure connection (SSL) [check]
Port: 465

then LibreOffice will either hang or take a very long time to return with an error message.  Since 465 

If the user attempts:

Use secure connection (SSL) [check]
Port: 587

then LibreOffice will work (provided authentication is set up properly).

Comment 1 Björn Michaelsen 2011-12-23 12:33:50 UTC

[This is an automated message.]
This bug was filed before the changes to Bugzilla on 2011-10-16. Thus it
started right out as NEW without ever being explicitly confirmed. The bug is
changed to state NEEDINFO for this reason. To move this bug from NEEDINFO back
to NEW please check if the bug still persists with the 3.5.0 beta1 or beta2 prereleases.
Details on how to test the 3.5.0 beta1 can be found at:
http://wiki.documentfoundation.org/QA/BugHunting_Session_3.5.0.-1

more detail on this bulk operation: http://nabble.documentfoundation.org/RFC-Operation-Spamzilla-tp3607474p3607474.html

Comment 2 sasha.libreoffice 2012-02-04 05:36:31 UTC

@ Allan Jacobs
So, for better understanding, write: 1) what is now written, 2) what will be written

Comment 3 Florian Reisinger 2012-08-14 13:57:52 UTC

Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian

Comment 4 Florian Reisinger 2012-08-14 13:59:11 UTC

Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian

Comment 5 Florian Reisinger 2012-08-14 14:03:44 UTC

Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian

Comment 6 Florian Reisinger 2012-08-14 14:06:00 UTC

Dear bug submitter!

Due to the fact, that there are a lot of NEEDINFO bugs with no answer within the last six months, we close all of these bugs.

To keep this message short, more infos are available @ https://wiki.documentfoundation.org/QA/NeedinfoClosure#Statement

Thanks for understanding and hopefully updating your bug, so that everything is prepared for developers to fix your problem.

Yours!

Florian