Bug 44637

Summary: VIEWING: 'CONTA.SE' (COUNT.IF) help page crashes libreoffice
Product: LibreOffice Reporter: Callegar <sergio.callegari>
Component: UIAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: normal CC: serval2412
Priority: medium    
Version: 3.4.5 RC1   
Hardware: x86-64 (AMD64)   
OS: Linux (All)   
Whiteboard: BSA
Crash report or crash signature: Regression By:
Attachments: crash report

Description Callegar 2012-01-10 07:19:05 UTC
Problem description: 

Trying to open the "CONTA.SE" help page in the italian localized libreoffice for linux (DEB64) crashes libreoffice

Steps to reproduce:
1. start libreoffice
2. press F1 to get the manual
3. select calc as a component
4. press INDICE (index)
5. search "CONTA.SE"
6. click on "CONTA.SE, funzione" to open the help page
7. see libreoffice crashing

Current behavior:

Libreoffice crashes. no error log is left in current directory.

Expected behavior:

The help page opens.

Libreoffice 3.5 beta seems to get this right.

Platform (if different from the browser): 
              
Browser: Mozilla/5.0 (Ubuntu; X11; Linux x86_64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Comment 1 Callegar 2012-01-16 04:40:54 UTC
This bug stays there for 3.4.5 (unfortunately).

I have managed getting crash information:

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00007fe727013843, pid=14204, tid=140631359903520
#
# JRE version: 6.0_23-b23
# Java VM: OpenJDK 64-Bit Server VM (20.0-b11 mixed mode linux-amd64 compressed oops)
# Derivative: IcedTea6 1.11pre
# Distribution: Ubuntu 11.10, package 6b23~pre11-0ubuntu1.11.10
# Problematic frame:
# C  [libswlx.so+0xae2843]  typeinfo name for SwDepend+0x7
#
# An error report file with more information is saved as:
# /home/callegar/src/Repository/DEB64/hs_err_pid14204.log
#
# If you would like to submit a bug report, please include
# instructions how to reproduce the bug and visit:
#   https://bugs.launchpad.net/ubuntu/+source/openjdk-6/
#

[error occurred during error reporting , id 0xb]
Comment 2 Callegar 2012-01-16 04:41:46 UTC
Created attachment 55632 [details]
crash report
Comment 3 Callegar 2012-01-16 04:43:05 UTC
Interestingly, this does not happen on _all_ my machines, in spite of the fact that they are all kubuntu 64 systems with an almost identical configuration.

On the machine where it happens, it is systematic, though.
Comment 4 Callegar 2012-01-23 01:38:21 UTC
It looks like it was due to something in my LibO configuration (user dir).  I have restarted with an empty config and the bug seems to be gone.

I wonder what kind of corruption happened on my config and why, though.
Comment 5 Julien Nabet 2012-12-01 17:10:31 UTC
Sergio: Following your last comment, I put it as WFM.
However, if you still have the buggy LO directory profile, could you reopen this tracker, zip and attach it here?