| Summary: | EDITING particular document causes CRASH | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | Phillip Ross <temp> |
| Component: | Writer | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED NOTABUG | ||
| Severity: | normal | CC: | LibreOffice |
| Priority: | medium | ||
| Version: | 3.5.0 release | ||
| Hardware: | Other | ||
| OS: | Windows (All) | ||
| Whiteboard: | BSA | ||
| Crash report or crash signature: | Regression By: | ||
| Attachments: |
The file.
Install Error capture LiO Screen Capture of footnote problem. LiO Screen Capture of problem. |
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NOT reproducible with parallel Server installation of "LOdev 3.5.1rc0+ [Build ID: e80d2ea-73cb0b8-f269e46] Win-x86@6-fast pull time 2012-02-24 11:11:48 – WIN7 Home Premium (64bit). I opened file, did some arbitrary small edits (deleted words, added characters, searched for several strings, waited 15 minutes, again some edits ...) - no crash within 45 Minutes. Might be related to extensions or User Profile? @Phillip Ross Can you please try with a parallel server-installation and independent new User Profile due to <https://wiki.documentfoundation.org/Installing_in_parallel> and report your results here? Created attachment 57641 [details]
Install Error capture
I changed to a different Windows user, and the file crashed just as before. So, I uninstalled LibreOffice, got a clean download and tried to reinstall it. When installing I got the attached error.
I changed to a different Windows user, and the file crashed just as before. I'll now try a clean install
Please advise.
Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files (x86)\LibreOffice 3.5\program\soffice.bin Problem signature Problem Event Name: AppHangB1 Application Name: soffice.bin Application Version: 3.5.0.13 Application Timestamp: 4f2a576b Hang Signature: 8efa Hang Type: 513 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 8efaaec853c90ab03da3f51955fa2501 Additional Hang Signature 2: a6a8 Additional Hang Signature 3: a6a8a47b50f13ba0707dd635f456bf13 Additional Hang Signature 4: 8efa Additional Hang Signature 5: 8efaaec853c90ab03da3f51955fa2501 Additional Hang Signature 6: a6a8 Additional Hang Signature 7: a6a8a47b50f13ba0707dd635f456bf13 Extra information about the problem Bucket ID: 2800053739 I've been playing with this problem all day. I've uninstalled and reinstalled, deleted the user data, etc. Nothing works. But when I use LibreOffice and do NOT use that particular file, everything is fine. But as soon as I load and edit that file LibreOffice just quits. I tried copying the text and pasting it (RFT) into another text file, and LibreOffice crashes. There must be something in that file that LiO doesn't like. It is possible that there is an odd character of some kind. How can I identify it? I have other files that use Cardo with no problems. I opened the file in AbiWord and changed the font through the Style menu, and saved it. It still would crash when I opened it with LiO, so I downloaded OOo and it did not crash. So, I saved it and opened it with LiO, and it has not crashed. Upon further examination, I found that my many Bookmarks and Cross References are not missing. Maybe that was the problem. I continue to work with this file. The problem may have been that I went from a 32-bit XP machine to a 64-bit Win 7 machine using the automated file transfer. Created attachment 57726 [details]
LiO Screen Capture of footnote problem.
The file LiO-3-5_Capture.jpg shows a problem. I've been rebuilding this document from an RTF save. The footnote you see does not show the last line of text, thought that line is there. I can copy and paste it elsewhere, and if I reduce the amount of text in the footnote the last line still does NOT show.
Created attachment 57727 [details]
LiO Screen Capture of problem.
Here's a screen capture of the problem in the same file. It cuts of the last line of the page text (no footnote). Hope this helps.
SOLVED: When I got a new computer (XP 32-bit to Win 7 64-bit) a font was corrupted in the Windows auto file transfer. Reinstalled it and voila! |
Created attachment 57631 [details] The file. Problem description: Libreoffice crashes. Steps to reproduce: 1. It seems to be specific to one particular file (an important one, of course.) The file is a `500 page book with footnotes and complex formatting, and uses Cardo. 2. Open it, do anything, even search for a word. 3. Program crashes, not immediately but within a minute or two. Current behavior: Crash Expected behavior: Not to crash Platform (if different from the browser): Win 7 Home Premium; Version 6.1.7601 Service Pack 1 Build 7601; Processor Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz, 3201 Mhz, 2 Core(s), 4 Logical Processor(s); Hardware Abstraction Layer Version = "6.1.7601.17514"; Installed Physical Memory (RAM) 8.00 GB; Page File C:\pagefile.sys Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2