Bug 48514

Summary:	Printer dialog does not show all available options and paper sizes
Product:	LibreOffice	Reporter:	mal <malcolm>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	cno, flyer185
Priority:	medium
Version:	3.6.3.2 release
Hardware:	x86-64 (AMD64)
OS:	macOS (All)
Whiteboard:
Crash report or crash signature:		Regression By:

Description mal 2012-04-10 10:54:50 UTC

Printer dialog does not show all available options and paper sizes 

With openSuse 12.1

My Ricoh MPC 5000 has 4 trays and a bypass tray
The OS dialog gets this right but LO only shows
the 4 trays and you can't select or use the bypass

Also the same printer has 21 different paper options
again the system print dialog gets this right but
LO only shows 13, some of the missing ones are important
like thick2 and thick3 which are needed for special
papers.

M

Comment 1 Cliff 2012-11-22 22:24:26 UTC

Still is a problem with 3.6.3.2 release. Works in Open Office.

I have a HP Inkjet 960C with a duplexer. No duplexer option or print quality options appear in the printer dialogs. This is really a problem for me as I need to be able to control these parameters. Printing with Adobe Acrobat has all the driver options.

Comment 2 ydutrieux 2012-12-17 19:26:19 UTC

@cliff,

I have a hp990cxi, Duplexer is recognized.
What kind of OS ?

me Ubuntu 12.04 - 64bits

Comment 3 Cliff 2012-12-18 03:24:51 UTC

I am running on OSx 10.7.5. I have 3 different printer drivers. Other apps on the machine such as Adobe Acrobat bring up the normal printer dialog with all the options for duplexer, print quality etc. Open office also brings up the same dialogs, but LibreOffice has its own dialogs which leave out these important options. All that to say that LibreOffice is the only app that has an issue like this. The dialogs in LO look very similar to the preference pages. It's probably heresy to suggest this, but since LO came from OO maybe look at OO and figure out how they did the printer dialogs, at least for OSx.

Comment 4 Cliff 2013-06-24 01:34:58 UTC

Is this being worked on? I ask because using LO 4.0 the printer dialogs for OSx do not allow choice of quality of print or duplexer using Printer Driver for HP 9800 or HP 960 Inkjets. This makes LO unuseable for the major work I do in LO.

Comment 5 mal 2013-06-24 07:23:29 UTC

When we used the PS drivers everything magically worked for us
If you can find them for your printer you might be in business

Regards

Mal

Comment 6 Cliff 2013-06-24 13:12:46 UTC

(In reply to comment #5)
> When we used the PS drivers everything magically worked for us
> If you can find them for your printer you might be in business
> 
> Regards
> 
> Mal

My understanding is that Gutenprint drivers are PS drivers. I have installed them with no joy. I don't believe that the drivers are the issue, all the other apps in OSx have all the options, even Open Office does, because its print dialog allows access to the driver settings. LibreOffice print dialog does not allow access to the print driver settings and does not provide those settings itself.

Comment 7 retired 2013-11-22 18:41:27 UTC

Hi all,

I'm closing this bug, since the original problem from mal is solved already.

All others having similar issues with different printers please open separate bugs and we'll investigate.

Thanks :)