Bug 51246

Summary:	Writer crash while opening RTF document
Product:	LibreOffice	Reporter:	Timon <kaktebyavirubit>
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED FIXED
Severity:	normal	CC:	bfo.bugmail, vmiklos
Priority:	medium
Version:	3.5.4 release
Hardware:	x86 (IA32)
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Attachments:	Example 10.rtf - original file, Example 10.jpg - error message (part 1) Example 10.rtf - original file, Example 10.jpg - error message (part 2) Bug 51246 - WinDbg session

Description Timon 2012-06-19 23:22:20 UTC

LibreOffice 3.5.4.2 (Final) Russian UI/Locale
Build-ID: 165a79a-7059095-e13bb37-fef39a4-9503d18
on Russian Windows XP Professional SP3 (32bit)

Writer crashes when trying to open RTF document.
Microsoft Office 2003, 2007, Apache OpenOffice 3.4.0 and Symphony 3.0.1 open this file without any problems.

Opening speed in LibO several times lower than in Apache OpenOffice/Symphony.

Here is an error from Application log (translated from russian):
Application error soffice.bin, version 3.5.4.2, module msvcr90.dll, version
9.0.30729.6161, address 0x0006ccd5.

Tryied to reset LibO user profile, but it did not help.

Comment 1 Timon 2012-06-19 23:38:12 UTC

Created attachment 63243 [details]
Example 10.rtf - original file, Example 10.jpg - error message (part 1)

Due to large file size packed in a multi-volume archive. Extract with free program 7-Zip (http://7-zip.org/)

Comment 2 Timon 2012-06-19 23:39:43 UTC

Created attachment 63244 [details]
Example 10.rtf - original file, Example 10.jpg - error message (part 2)

Due to large file size packed in a multi-volume archive. Extract with free program 7-Zip (http://7-zip.org/)

Comment 3 bfoman (inactive) 2012-06-20 02:06:45 UTC

Created attachment 63251 [details]
Bug 51246 - WinDbg session

Confirmed with:
LO 3.5.4.2 
Build ID: own W7 debug build
Windows 7 Professional SP1 64 bit

Crash while loading.

Attached full WinDbg session with mini dump file loaded generated by procdump soffice.bin -h.

Comment 4 bfoman (inactive) 2012-06-20 02:07:56 UTC

NEW as bug confirmed and bt attached.

Comment 5 Timon 2012-07-12 05:25:44 UTC

(In reply to comment #4)
> NEW as bug confirmed and bt attached.

Problem was fixed in LibreOffice 3.5.5.3 (Final) Russian UI/Locale
Build-ID: 7122e39-92ed229-498d286-15e43b4-d70da21

There are some problems with file content, but at least it can be opened.

Comment 6 bfoman (inactive) 2012-07-12 06:34:22 UTC

Checked with:
LO 3.5.5.3 
Build ID: own W7 debug build
Windows 7 Professional SP1 64 bit

Could not reproduce.
I think problems with file content should be reported in new bug report.