Bug 54131

Summary:	: Preview crashes/slow down explorer.exe
Product:	LibreOffice	Reporter:	RaimundS <bugzilla>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED FIXED
Severity:	major	CC:	daof, jbfaure
Priority:	high
Version:	3.6.1.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
Whiteboard:	BSA
Crash report or crash signature:		Regression By:
Attachments:	odf file that crashes Preview and Explorer

Description RaimundS 2012-08-27 21:06:31 UTC

Problem description: 

Preview of odp-File in Explorer freezes or crashes explorer.exe (seems to). system slow
CPU consumption 99% in Task-Manager or 50%
Explorer can be killed

Disabling "LibreOffice Thumbnail Viewer" 3.6.0.104 with tool ShellExView helped ( http://www.nirsoft.net )
\LibreOffice 3.6\program\shlxthdl\shlxthdl.dll


Steps to reproduce:

don´t know, sorry. I have a big file (about 250 MB) stored on harddisk and on usb-stick.

Had open office installed before and tried portable version of libre office on this system.



Current behavior:

Expected behavior:

Platform (if different from the browser): German XP Pro SP3
Amd 5200+ CPU, 2 GB RAM
free Antivir AVG
              
Browser: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

Comment 1 Jean-Baptiste Faure 2012-08-30 05:59:22 UTC

Probably known problem : is your file located on a network resource ?
bug 53420

Please upgrade to 3.6.1 and try again.

Best regards. JBF

Comment 2 Daniel Flassak 2012-09-07 08:33:51 UTC

Created attachment 66769 [details]
odf file that crashes Preview and Explorer

This files causes Explorer to crash. It is a pdf file that I accidentally renamed to odf.

The effect: Terrible(!)
It was sitting on my desktop, so it caused Explorer to endlessly crash, restart, crash again, restart again, etc. etc., because Explorer renders the Desktop Files and tries to show the preview.

The result: A totally unusable system.

This is easy to fix for a technical user (open cmd via Task Manager and rename the file) but terrible for the average user.

Comment 3 Daniel Flassak 2012-09-07 08:35:33 UTC

PS: I am using Windows 7 Pro 64 Bit and LibreOffice 3.6.1

Comment 4 RaimundS 2012-09-07 10:53:10 UTC

(In reply to comment #1)
> Probably known problem : is your file located on a network resource ?
> bug 53420
> 
> Please upgrade to 3.6.1 and try again.
> 
> Best regards. JBF

Files are stored on HDD and on USB-stick (as i wrote).

No changes after update, sorry.

Thanx,
R.

Comment 5 Jean-Baptiste Faure 2012-09-20 04:14:06 UTC

Probably a duplicate of bug 53588
Could you try the RC1 of LO 3.6.2 in which bug 53588 is fixed ?

Best regards. JBF

Comment 6 Daniel Flassak 2012-09-20 08:00:31 UTC

Fixed for me with LO 2.6.2.1