Bug 55753

Summary: CRASH - new template manager dialog from StartCenter
Product: LibreOffice Reporter: Alex Thurgood <iplaw67>
Component: UIAssignee: Not Assigned <libreoffice-bugs>
Status: RESOLVED WORKSFORME    
Severity: critical CC: brennanv, bugs, cedric.bosdonnat.ooo, jbfaure
Priority: medium    
Version: 4.0.0.0.alpha0+ Master   
Hardware: x86-64 (AMD64)   
OS: macOS (All)   
Whiteboard:
Crash report or crash signature: Regression By:
Attachments: backtrace from gdb
screenshot of what new template manager looks like on OSX
apple crash report keyboard navigation of template manager

Description Alex Thurgood 2012-10-08 08:31:47 UTC
Created attachment 68245 [details]
backtrace from gdb

Version 3.7.0.0.alpha0+ (Build ID: 5c02bb0)

OSX 10.8.2


Reproducible crash on OSX 10.8.2 under the following circumstances :

1) Launch LO
2) When the StartCentre appears, click on "Templates"
3) Select a Template sub-category from the main window lower panel (the
one with the preview).
4) Press Shift+Alt+Left scroll arrow key
5) Move to another category with the mouse
6) Press Shift+Ctrl+Left scroll arrow key
7) Crash
Comment 1 Alex Thurgood 2012-10-08 08:33:00 UTC
Created attachment 68246 [details]
screenshot of what new template manager looks like on OSX
Comment 2 Roman Eisele 2012-10-09 13:47:11 UTC
Hint:

in order to test the (cool!) new templates manager, one needs to select first the option “Enable experimental features” in Options > LOdev > Advanced.

I have got some problems to reproduce this, but maybe I need to install more templates first ... or this is a problem with my keyboard (using a MacBook Pro, I don’t have a special scroll arrow key, only the four ordinary arrow keys).
Comment 3 Alex Thurgood 2012-10-10 06:32:48 UTC
(In reply to comment #2)
> Hint:
> 
> in order to test the (cool!) new templates manager, one needs to select
> first the option “Enable experimental features” in Options > LOdev >
> Advanced.
> 

Yes, forgot to mention that, sorry ;-)


> I have got some problems to reproduce this, but maybe I need to install more
> templates first ... or this is a problem with my keyboard (using a MacBook
> Pro, I don’t have a special scroll arrow key, only the four ordinary arrow
> keys).

Those are the ones I meant, I have a MBPro too :-) I use thos arrows for scrolling within documents, windows, etc.

The crash might be build specific.

Alex
Comment 4 Roman Eisele 2012-10-10 14:34:43 UTC
(In reply to comment #3)
> > in order to test the (cool!) new templates manager, one needs to select
> > first the option “Enable experimental features” in Options > LOdev >
> > Advanced.
> Yes, forgot to mention that, sorry ;-)

No problem! I often find myself having omitted a very important piece of information ;-)

> > (using a MacBook Pro, I don’t have a special scroll arrow key, only
> > the four ordinary arrow keys).
> Those are the ones I meant, I have a MBPro too :-) I use thos arrows for
> scrolling within documents, windows, etc.

Ah, OK! So I may have to try harder ...

> The crash might be build specific.

Or it is this.
Comment 5 Roman Eisele 2012-10-11 09:02:43 UTC
Added Whiteboard tag “experimentalEnabled” (just learned that it exists ;-).
Comment 6 Michael Stahl (allotropia) 2012-12-13 16:46:45 UTC
does that still crash in current builds?
Comment 7 Jean-Baptiste Faure 2012-12-22 09:53:54 UTC
No crash for me under Ubuntu 12.04 x86_64 with Version 4.0.0.0.beta2+ (Build ID: d3b7a2bfe2a95153134f340c5a13a467de95a0d).
Alex: could you try again with a recent build ?

Thank you very much.
Best regards. JBF
Comment 8 Alex Thurgood 2013-02-07 13:01:05 UTC
Still crashes for me on OSX with :
Version 4.1.0.0.alpha0+ (Build ID: f5cde53719544c7445ab6fdb465e332ac5678b0)

Crash report enclosed.

How to reproduce :

Open Templates Manager

Select a categorie with the mouse

Select a template with the mouse

Press Ctrl-Shift-Single Line Scroll Down (Down arrow key) 




Alex
Comment 9 Alex Thurgood 2013-02-07 13:01:52 UTC
Created attachment 74339 [details]
apple crash report keyboard navigation of template manager
Comment 10 Cédric Bosdonnat 2013-02-12 07:56:56 UTC
(In reply to comment #9)
> Created attachment 74339 [details]
> apple crash report keyboard navigation of template manager

Thanks Alex for the report. My problem is that I have no Mac machine to reproduce it... And BTW the new template manager doesn't need the experimental features to be activated on 4.0.0+ (in the template manager these are only enabling the remote repositories partly finished feature).
Comment 11 Stefan Knorr (astron) 2013-04-13 20:19:08 UTC
Can't seem to reproduce on Windows 8, x86, with a recent master build (Apr 8, 2013 from Win-x86@6).

But then, I have no idea what those wild mouse keyboard combos are supposed to do, so maybe I did them wrong.
Comment 12 Jean-Baptiste Faure 2013-11-02 08:16:12 UTC
Hi Alex,

Do you still reproduce this crash with current 4.1 version on MacOS?

Best regards. JBF
Comment 13 retired 2013-12-18 10:50:21 UTC
Hi all,

maybe I'm "holding it wrong"(™), but I can't seem to reproduce a crash on

OSX 10.9, LO Version: 4.3.0.0.alpha0+
Build ID: 4c539fac018dfd44cd8db52161a8cb930c627da7
TinderBox: MacOSX-x86@49-TDF, Branch:master, Time: 2013-12-18_01:54:50

Went to LO preferences > LOdev > Advanced > Enable experimental features".

Then open template manager, in my example select MediaWiki, then MediaWiki template. then ctrl + shift + arrow keys. Nothing, which means no crash.

Alex, please re-open if I'm totally off here and am doing it wrong.
Comment 14 Alex Thurgood 2013-12-18 13:30:09 UTC
(In reply to comment #13)

> 
> Alex, please re-open if I'm totally off here and am doing it wrong.

Will test again on my latest master build (must check to see if it has completed)


Alex
Comment 15 Alex Thurgood 2013-12-18 13:32:30 UTC
Note that Cedric said in comment 10, that you do not need to activate the Experimental Feature tickbox anymore (unless you want remote repositories activated in the Template Manager).

Alex
Comment 16 Alex Thurgood 2013-12-18 14:12:01 UTC
(In reply to comment #13)

> 
> Alex, please re-open if I'm totally off here and am doing it wrong.

Can no longer reproduce the crash in my current master build for OSX from yesterday, so probably wise to leave as WFM