| Summary: | PRINTING: Print error with 20x15cm page | ||
|---|---|---|---|
| Product: | LibreOffice | Reporter: | Jan Vis <jan.vis> |
| Component: | Writer | Assignee: | Not Assigned <libreoffice-bugs> |
| Status: | RESOLVED INVALID | ||
| Severity: | normal | CC: | rb.henschel |
| Priority: | medium | ||
| Version: | 3.6.2.2 release | ||
| Hardware: | Other | ||
| OS: | All | ||
| Whiteboard: | BSA | ||
| Crash report or crash signature: | Regression By: | ||
| Attachments: | the odt document I couldn't print correctly. | ||
How do you insert the paper sheet in the printer? Most printers expect the small edge towards the printer. The printing will be correct for both landscape and portrait page orientation. Some printer cannot use special sheet sizes from the default tray. Please look into your printer manual how to insert the paper sheet and whether you need to enter the paper size directly at the printer. Do not change the sheet orientation, the needed rotation is done automatically. Dear Regina, Thank you for looking to my problem. To answer your question in the reverse order: The tray issue I treid both methods, the default tray and an special one for a single paper with special size. It didn't work. However the printer is capable to do the job. If I export the document to a pdf one, I could print it without any problem. The attached file '20x15cm as printed and scanned.pdf' shows the print on a white 20x15 cm portrait sheet (i.e. inserted as you requested). The white sheet was then scnned with green A4 sheet as a background. When printed directly on an white A4 sheet, the printed result would be exactly the same. Just look the green as if it was white. Please note the small white border on the right on the white 20x15cm sheet. THis is the non-printable margin of my printer. For completeness I also attachted the '20x15cm – asprinted to pdf.pdf' document that resulted from the 'printing to pdf' option provided by the MAC OS. The ressult is the same (except for the non-printable margin which is 0 when printed to pdf) Hopefully this answers your question. But if want more inforamtion, please ask. Best regards, Jan Vis Op 13 okt. 2012, om 01:48 heeft bugzilla-daemon@freedesktop.org het volgende geschreven: > Regina Henschel changed bug 55872 > What Removed Added > Status UNCONFIRMED NEEDINFO > CC rb.henschel@t-online.de > Ever confirmed 1 > > Comment # 1 on bug 55872 from Regina Henschel > How do you insert the paper sheet in the printer? Most printers expect the > small edge towards the printer. The printing will be correct for both landscape > and portrait page orientation. > Some printer cannot use special sheet sizes from the default tray. Please look > into your printer manual how to insert the paper sheet and whether you need to > enter the paper size directly at the printer. > > Do not change the sheet orientation, the needed rotation is done automatically. > > You are receiving this mail because: > You reported the bug. For me it prints fine. I use a HP Color LaserJet 2605 on WinXp. Here my settings: - In the page settings in LO I have: width 20cm, height 15cm, orientation landscape. The orientation is wrong in your document. - In the printer properties I have paper sheet width 150mm, height 200mm, orientation landscape. Notice, that my printer needs, that the paper sheet size in the customize paper size dialog of the printer has a larger height than width. Because you have a HP printer too, it might be the same rule. - Insert the paper with small edge towards printer in the 'manual' paper tray. I cannot help you further, because printing with a Mac is different from printing with WinXP and there might be a Mac specific problem. Dear Regina, I think your right. Printing with LO under Ubuntu (a Linx variant) worlks fine as well. Both to my HP1200 printer and to a pdf file. So it looks a Mac OS specific problem indeed. Nevertheless I still believe that it might be an LO bug. Printing of other documents (e.g. pdf, jpg, png, bpm) of this size with other means (e.g. acrobat reader, Photoshop elements, Preview) seems to work fine. Anyway, thnak you very much for your help and hopefully somebody else can look to this problem. Best regards Jan Vis. Op 13 okt. 2012, om 20:17 heeft bugzilla-daemon@freedesktop.org het volgende geschreven: > > Comment # 3 on bug 55872 from Regina Henschel > For me it prints fine. I use a HP Color LaserJet 2605 on WinXp. > Here my settings: > - In the page settings in LO I have: width 20cm, height 15cm, orientation > landscape. The orientation is wrong in your document. > - In the printer properties I have paper sheet width 150mm, height 200mm, > orientation landscape. Notice, that my printer needs, that the paper sheet size > in the customize paper size dialog of the printer has a larger height than > width. Because you have a HP printer too, it might be the same rule. > - Insert the paper with small edge towards printer in the 'manual' paper tray. > > I cannot help you further, because printing with a Mac is different from > printing with WinXP and there might be a Mac specific problem. > > You are receiving this mail because: > You reported the bug. Dear Bug Submitter, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/FDO/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team Dear Bug Submitter, Please read this message in its entirety before proceeding. Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of FDO |
Created attachment 68438 [details] the odt document I couldn't print correctly. Problem description: Using the MAC 'Print > Save as pdf" option for printing a 20X15cm page results in a 20X15 cm pdf file with content clockwise rotated 90 degrees and positioned with correct margins to the top / right of the sheet. Consequently, only the leftmost 15 cm of the page is printed. Uses HP1200 printer resulted in the same output with a small difference. In stead the leftmost 15 cm only the leftmost ca 14,4 cm was printed. Probably due to the 'non printable' margin on this printer. Steps to reproduce: 1. Use the document attached or create your own 20X15 cm document 2. Print 3. .... Current behavior: See above Expected behavior: a correct print Platform (if different from the browser): Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/536.26.14 (KHTML, like Gecko) Version/6.0.1 Safari/536.26.14