Bug 56551

@ Alex Thurgood:

Hi Alex, you are our “LibO Printing on Mac OS X” expert. Could you please take a look at this report? I know that the first thing to do will be to ask many questions (because much information is missing), but you will probably do this better, because you know better *which* questions to ask about printing issues ;-)

Thank you very much!

Hello Martin, *,
thank you for reporting this bug :)

As your bug report is really sparse, would you be so kind to explain it a little bit further? And what do you mean with "libre office is down"? It crashed?
And it would be nice, if you could test it again with a newer version of LO than 3.6.2 ... ;)
TIA and sorry for the inconvenience
Thomas.

Hello,



Am 04.07.2013 um 16:59 schrieb bugzilla-daemon@freedesktop.org:

> thackert@nexgo.de changed bug 56551 
> What	Removed	Added
> Status	UNCONFIRMED	NEEDINFO
> Ever confirmed	  	1
> 
> Comment # 2 on bug 56551 from thackert@nexgo.de
> Hello Martin, *,
> thank you for reporting this bug :)
> 
> As your bug report is really sparse, would you be so kind to explain it a
> little bit further? And what do you mean with "libre office is down"? It
> crashed?


Yes, see the snapshot. It's crashed when I start with cmd p.

Also with the new version  4.0.4.2


Best regards


Martin Bruns


> And it would be nice, if you could test it again with a newer version of LO
> than 3.6.2 ... ;)
> TIA and sorry for the inconvenience
> Thomas.
> 
> 
> You are receiving this mail because:
> 	• You reported the bug.

Hi Martin,

> 
> 
> Yes, see the snapshot. It's crashed when I start with cmd p.
> 
> Also with the new version  4.0.4.2
> 

There is no snapshot...

I can not check this one out as I don't have a Brother laser printer with which to test...

This brand of printer has been known to cause problems for LO in the past, so I wouldn't be surprised if it is the driver and/or the CUPS code that LO uses to interface with the driver that is the problem.

Which driver are you using ?
How is the printer connected ? (USB/network ?)



Alex

More importantly, did it ever work ? I mean, did printing work with an earlier version of LibreOffice for Mac on that same printer ?

Does printing work with OpenOffice, or Lotus Symphony, or NeoOffice ? If so, which versions ?


Alex

The Libre Writer will not connect to my printer. I had to copy and paste into wordpad to be able to print. help needed please

Well so far, we've had no answer to my questions in comment 4 or comment 5. I would be of a mind to close this as INVALID.

(In reply to comment #6)
> The Libre Writer will not connect to my printer. I had to copy and paste
> into wordpad to be able to print. help needed please

Maureen,

I'm sorry that you are having problems with your printer, but your comment doesn't help us get any further :

- is it the same printer as the one reported here originally ? If not, then please open a separate new bug report and give details.


As you mention Wordpad, then I can only assume that you are on Windows. This present report deals with a problem on Mac OSX connecting to a networked HP OfficeJet 6500. Unless you have the same printer, you are commenting in the wrong place.


Alex

According to this :

http://listarchives.libreoffice.org/global/users/msg05188.html

printing to a networked HP6500A works.


Alex

(In reply to comment #9)

At least on Linux, as also indicated here :

https://lists.fedoraproject.org/pipermail/users/2011-June/399646.html

so this may well be Mac specific.

Dear Bug Submitter,

Please read the entire message before proceeding.

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


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Warm Regards,
QA Team

Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
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